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uccx 7.0.1 sr5 wrap up codes for outgoing calls

Hello,

I'd like to know if wrap-up codes can be presented to agents on outbound calls?

Thanks

Cris

1 Reply 1

Ian Meyers
Level 1
Level 1

There aren't strictly outbound call wrap up codes, but you can configure not ready reason codes to reflect the reason for going "not ready" as in the case to make a outbound call.  The only problems are if they aren't using the CTI managed extension, and more importantly not going "not ready" before making the call.