UCCX 8.0(2) Abandoned Calls

[glenn.martindell]

Hello,

I have calls that queue into UCCX.   After 3 minutes in queue, I queue the calls to an overflow queue in addition to the original queue.   The problem I have is that when the call eventually gets answered by an agent in the original queue, it shows up as abandoned in the overflow queue.   Is there any way around this?

Thanks,

Glenn

[Walter Solano]

Glenn,

try to dequeue the call from the first queue first and then queue it again in the other queue

[glenn.martindell]

Walter,

Thanks for the reply.   I don't want to dequeue the call from the original CSQ.   I want it to be queued in both CSQs so that the first available agent from either queue will be presented with the call.

Thanks,

Glenn