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Walter Solano
‎10-11-2017
Rising star
I have been working in Cisco TAC for six I started in the Multi Voice Service team supporting voice gateways, CME and CUE. Now I am working in the UCCX Team, and studying for some Cisco and VMware certs
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Member since ‎06-03-2009
335
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Solutions

Sean, You will need to create

Created by in Contact Center
07-16-2014
07-16-2014
Sean, You will need to create a custom report for this.

Check the Cisco Unified

Created by in Contact Center
06-04-2014
06-04-2014
Check the Cisco Unified Contact Center Express Script Repository 9.0(2) in there you will have a scr...

JT, In this case you will

Created by in Contact Center
06-04-2014
06-04-2014
JT, In this case you will need to create a new stored procedure to be able to get what you are looki...

Hi, This can be done by

Created by in Contact Center
06-02-2014
06-02-2014
Hi, This can be done by implementing enterprise data in your script and passing that information to ...

As David mentioned you could

Created by in Contact Center
05-28-2014
05-28-2014
As David mentioned you could use the prompt recording application that is in the UCCX script reposit...

Brian, I really don't know if

Created by in Contact Center
05-28-2014
05-28-2014
Brian, I really don't know if that is possible, as per the matrix is not supported.

Brian, With UCCX you can use

Created by in Contact Center
05-28-2014
05-28-2014
Brian, With UCCX you can use the CAD email feature to have email queues. This requires that you a co...

You will need to collect

Created by in Contact Center
05-28-2014
05-28-2014
You will need to collect Engine traces from the UCCX with ENG set to level 4 and wait for the superv...

In this case actually he will

Created by in Contact Center
05-28-2014
05-28-2014
In this case actually he will get the email if there are no agents logged into the system.

You can do this by using the

Created by in Contact Center
05-27-2014
05-27-2014
You can do this by using the create eMail step together with the Send eMail Step in your script. Bas...

Jonathan, You could access

Created by in Contact Center
05-27-2014
05-27-2014
Jonathan, You could access the CDA web page by going into the UCCX admin page and then in the naviga...

How to use the CAD configuration tool

Created by in Collaboration, Voice and Video Documents
01-30-2014
01-30-2014
The CAD configuration tool can be use to get the MSI installers for the products part of the UCCX de...

IPPA & Desktop Agent

Created by in Contact Center
03-03-2013
03-03-2013
Hello CK,As anchoudh mentioned you should be able to configure both services so in case the PC goes ...

Trial License for CCX 8.5

Created by in Contact Center
06-20-2012
06-20-2012
You could contact Cisco Licensing and request them a demo or temp license so you can test and config...

UCCX printable reports for Contact Service Queues displaying old

Created by in Unified Communications Infrastructure
05-11-2012
05-11-2012
Hello BenI would like to know what version of UCCX are you running? Also I am wondering if you alrea...
Public Statistics
Date Registered ‎06-03-2009 11:26 AM
Date Last Visited ‎10-11-2017 03:20 AM
Total Messages Posted 335
Total Helpful Votes Received 458
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