Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
The CAD configuration tool can be use to get the MSI installers for the products part of the UCCX desktop suite (CAD, CSD and CDA) prior installing a Linux version of UCCX or upgrading your current UCCX server to a newer version. This process could b...
As you may know, UCCX 8.0 is the latest version of the Cisco Contact Center Express software out on the market, and in the past month we have seen a lot of our customer to upgrade their old systems to this new version, not only because some of the ol...
In UCCX we can configure automatic recording for the agents that our agents handle, its important to notice that its recommended to not record all of the calls that comes into our call center that can cause performance issues in our server ALSO ITS N...
This documents explains how to remove a license from you UCCX server version 5 or 7, please be very careful when doing this process, and do not make any other change to the CET configuration.If necessary open a RDP or VNC connection towards the UCCX ...
If you are running UCCX 7.0(1) SR4 and after performing a change under the team configuration, this is not being reflected in the supervisor application, the root cause of this could be the following DDTs CSCtd46752 and a manual synchronization comes...
JT, In this case you will need to create a new stored procedure to be able to get what you are looking for. The option of changing the XML file is not vailid because the only thing that the XML file does is send the require variables to the stored pr...
Hi, This can be done by implementing enterprise data in your script and passing that information to the CAD application (this feature requires a premium license of UCCX). Check this out 1) Go to Cisco Desktop Administrator and create a custom layout....
Brian, With UCCX you can use the CAD email feature to have email queues. This requires that you a compatible version of exchange . You can double check the compatibility in the following link http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact...
