UCCX 8.0.2 DVD Image

[vinodh249]

Hi All,

We had a UCCX server hardware failure and got the server replaced.

Unfortunaly we were missing our original software DVD to install the server.

Is it possible to download the image from cisco site. If yes could someone get me the path.

[Chad Stachowicz]

I am sorry to say that all Base media is only shipped from Cisco, and not available for download.  In a pinch you best bet is finding your local AM and SE from Cisco to help you pull some strings..

If you have 8.0(1) you can install that upgrade to 8.0(2) (download on CCO) and restore your backup.

Cheers,

Chad

[vinodh249]

Thanks for reply...Will check with AM.

[Walter Solano]

Hello Vinodh,

In this case you need to contact the Cisco Customer service team, please feel free to request the Discs by to:

http://www.cisco.com/upgrade

If that does not resolve your issue, Cisco has a process in place, where such requests are handled by our Customer Service department. Customer Service representative will be able to verify your entitlement and ship out

the CD/DVD.

You can contact Customer Service through one of the following ways.

PHONE : 1-800-553-6387

Email :  cs-support@cisco.com subject line put in "Missing CD/DVD Request".

Customer service will need as much of the following information you can

provide.

1. Reason for Request

2. SO#

3. SAS/SASU (or any other Software Contract #)

HTH

Please rate this post if was helpful

Walter Solano