02-19-2012 01:09 AM - edited 03-14-2019 09:24 AM
Hi All,
I'm implementing a UCCX 8.0 IVR application to be integrated with Oracle 11g database. I have a requirement to call some packages on the Oracle database to retrieve some values and integrate it with the IVR script.
Is there a way to call Oracle packages from withtin the script itself and retrieve the result vaues in some variables? or do I have to use a middleware application or a webservice to do the job.
Regards,
Mustafa
02-19-2012 09:58 PM
Hi Mustafa,
The Oracle 11g is not supported with UCCX 8.x and will be supported with coming UCCX 9.0 version.
Config Guide for external DB page number 237
Regards,
Gnaneswaran.
Pls rate helpful posts..
02-20-2012 04:12 AM
Hi Gnaneswaran,
Thank you for the reply.
So, how you think can I achieve the requirement?
I think of using a .Net webservice in the middle which should connect to the Oracle DB and return the values to the IVR Script.
But the question is: how can I invoke or call web services from within the scrip and retrieve the return values in script values to be used in further steps.
If you have some documentation or sample scripts, will be appreciated.
Regards,
Mustafa
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide