About gnanem

gnanem · 07-03-2017

Hi All,Its possible to send the DNIS of manual call through the workflow to CRM, which is made through the finesse dial pad?Regards,Gnaneswaran.M

gnanem · 10-05-2016

Hi, The sa password is not used by UCCE directly. So you can change any time using MS management studio. Regards, Gnaneswaran

gnanem · 06-15-2016

"Moved to Retry("R") state for Callback calls, moved to Closed("C") state for others" https://quickview.cloudapps.cisco.com/quickview/bug/CSCuz10465

gnanem · 05-10-2016

yes.

gnanem · 05-10-2016

Hi, Please follow the below link. http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-enterprise-1101/200286-Unified-CCE-Solution-Procedure-to-Obtai.html Regards, Gnaneswaran.M

gnanem · 03-31-2016

Yes. you can change during production time.

Member Since	‎04-20-2011 10:13 PM
Date Last Visited	‎02-16-2018 03:42 AM
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Workflow for manual call from Finesse

Hi,

"Moved to Retry("R") state

yes.

Hi,

Yes. you can change during