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- About gnanem
02-16-2018
gnanem
Member since
04-20-2011
Beginner
07-03-2017
08:21 AM
Hi All, Its possible to send the DNIS of manual call through the workflow to CRM, which is made through the finesse dial pad? Regards, Gnaneswaran.M
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10-05-2016
10:56 PM
Hi,
The sa password is not used by UCCE directly. So you can change any time using MS management studio.
Regards,
Gnaneswaran
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06-15-2016
07:25 AM
"Moved to Retry("R") state for Callback calls, moved to Closed("C") state for others"
https://quickview.cloudapps.cisco.com/quickview/bug/CSCuz10465
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05-10-2016
01:37 AM
Hi,
Please follow the below link.
http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-enterprise-1101/200286-Unified-CCE-Solution-Procedure-to-Obtai.html
Regards,
Gnaneswaran.M
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03-28-2016
02:02 AM
Here you go.
http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html
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03-15-2016
10:14 PM
Try this.
1) Login to Cisco Finesse Administrator.
2)Select 'Call Variable Layout'
3)Under 'Call Header Layout', select Display Name as CSQ and the variable as call variable 1-10.
4)Now open the Script from which the call is coming and add the 'Set Enterprise Call Info'
5)Once done, make a call and the CSQ Name will be displayed on the incoming call: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCur18522/?reffering_site=dumpcr
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03-15-2016
06:40 PM
There is no plan for CAD to support Windows 10 in the future and Finesse will support Windows 10 with release 11.5.
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03-10-2016
08:55 PM
This issue may be caused by a configuration mismatch on the ICM: the DN is sent to the IPIVR (peripheral) using the Network Trunk Group. There is a important condition: the trunk group peripheral number on the ICM Network Trunk Group configuration MUST be the same as the Call Control Group ID on the IPIVR.
Also Check this.
http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-contact-center-enterprise/50582-icm-drop-trns-rt-ipivr.html
https://www.youtube.com/watch?v=jbAlueHHhHU
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03-09-2016
12:11 AM
Hi,
Configure feature control list and check only the agent team and then create the user through the user list in config manager then assign the feature control list which you have created with only agent team access. Refer the below link for more info.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_901/maintenance/guide/PCCE_BK_P84D0815_00_packaged-cce-administration-guide/PCCE_BK_P84D0815_00_packaged-cce-administration-guide_chapter_01000.html#PCCE_TK_C9EC6C40_00
Regards,
Gnan.
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07-03-2017 08:21 AM
Hi All,Its possible to send the DNIS of manual call through the workflow
to CRM, which is made throu...
10-05-2016 10:56 PM
Hi, The sa password is not used by UCCE directly. So you can change any
time using MS management stu...
06-15-2016 07:25 AM
"Moved to Retry("R") state for Callback calls, moved to Closed("C")
state for others"
https://quickv...
05-10-2016 01:37 AM
Hi, Please follow the below link.
http://www.cisco.com/c/en/us/support/docs/customer-collaboration/u...
03-28-2016 02:02 AM
Here you go.
http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact...
03-15-2016 10:14 PM
Try this. 1) Login to Cisco Finesse Administrator. 2)Select 'Call
Variable Layout' 3)Under 'Call Hea...
03-15-2016 06:40 PM
There is no plan for CAD to support Windows 10 in the future and Finesse
will support Windows 10 wit...
03-10-2016 08:55 PM
This issue may be caused by a configuration mismatch on the ICM: the DN
is sent to the IPIVR (periph...
03-09-2016 12:11 AM
Hi, Configure feature control list and check only the agent team and
then create the user through th...
Public Statistics
| Date Registered | 04-20-2011 10:13 PM |
| Date Last Visited | 02-16-2018 03:42 AM |
| Total Messages Posted | 135 |
| Total Helpful Votes Received | 75 |
Helpful Votes From
| User | Helpful Count |
|---|---|
| 5 | |
| 5 | |
| 5 | |
| 4 | |
| 5 |
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