About gnanem

gnanem · ‎07-03-2017

Hi All, Its possible to send the DNIS of manual call through the workflow to CRM, which is made through the finesse dial pad? Regards, Gnaneswaran.M

gnanem · ‎10-05-2016

Hi, The sa password is not used by UCCE directly. So you can change any time using MS management studio. Regards, Gnaneswaran

gnanem · ‎06-15-2016

"Moved to Retry("R") state for Callback calls, moved to Closed("C") state for others" https://quickview.cloudapps.cisco.com/quickview/bug/CSCuz10465

gnanem · ‎05-10-2016

yes.

gnanem · ‎05-10-2016

Hi, Please follow the below link. http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-enterprise-1101/200286-Unified-CCE-Solution-Procedure-to-Obtai.html Regards, Gnaneswaran.M

gnanem · ‎03-31-2016

Yes. you can change during production time.

gnanem · ‎03-28-2016

Here you go. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html

gnanem · ‎03-15-2016

Try this. 1) Login to Cisco Finesse Administrator. 2)Select 'Call Variable Layout' 3)Under 'Call Header Layout', select Display Name as CSQ and the variable as call variable 1-10. 4)Now open the Script from which the call is coming and add the 'Set Enterprise Call Info' 5)Once done, make a call and the CSQ Name will be displayed on the incoming call: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCur18522/?reffering_site=dumpcr

gnanem · ‎03-15-2016

There is no plan for CAD to support Windows 10 in the future and Finesse will support Windows 10 with release 11.5.

gnanem · ‎03-15-2016

No.Its not supported and you need go to 9.0 then 10.5.

gnanem · ‎03-10-2016

This issue may be caused by a configuration mismatch on the ICM: the DN is sent to the IPIVR (peripheral) using the Network Trunk Group. There is a important condition: the trunk group peripheral number on the ICM Network Trunk Group configuration MUST be the same as the Call Control Group ID on the IPIVR. Also Check this. http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-contact-center-enterprise/50582-icm-drop-trns-rt-ipivr.html https://www.youtube.com/watch?v=jbAlueHHhHU

gnanem · ‎03-10-2016

Date not yet. Please check with your local Cisco SE/CAM.

gnanem · ‎03-10-2016

it will be with 11.5

gnanem · ‎03-09-2016

Hi, Configure feature control list and check only the agent team and then create the user through the user list in config manager then assign the feature control list which you have created with only agent team access. Refer the below link for more info. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_901/maintenance/guide/PCCE_BK_P84D0815_00_packaged-cce-administration-guide/PCCE_BK_P84D0815_00_packaged-cce-administration-guide_chapter_01000.html#PCCE_TK_C9EC6C40_00 Regards, Gnan.

gnanem · ‎02-21-2016

it will be fixed in ES3. Not sure about the time line.

Date Registered	‎04-20-2011 10:13 PM
Date Last Visited	‎02-16-2018 03:42 AM
Total Messages Posted	135
Total Helpful Votes Received	75