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gnanem
‎02-16-2018

Beginner
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15 Accepted Solution
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Member since ‎04-20-2011
135
Posts
75
Helpful
34
Solutions

Workflow for manual call from Finesse

Created by in Contact Center
07-03-2017
07-03-2017
Hi All,Its possible to send the DNIS of manual call through the workflow to CRM, which is made throu...

Hi,

Created by in Contact Center
10-05-2016
10-05-2016
Hi, The sa password is not used by UCCE directly. So you can change any time using MS management stu...

"Moved to Retry("R") state

Created by in Contact Center
06-15-2016
06-15-2016
"Moved to Retry("R") state for Callback calls, moved to Closed("C") state for others" https://quickv...

yes.

Created by in Contact Center
05-10-2016
05-10-2016
yes.

Hi,

Created by in Contact Center
05-10-2016
05-10-2016
Hi, Please follow the below link. http://www.cisco.com/c/en/us/support/docs/customer-collaboration/u...

Yes. you can change during

Created by in Contact Center
03-31-2016
03-31-2016
Yes. you can change during production time.

Here you go.

Created by in Contact Center
03-28-2016
03-28-2016
Here you go. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact...

Try this.

Created by in Contact Center
03-15-2016
03-15-2016
Try this. 1) Login to Cisco Finesse Administrator. 2)Select 'Call Variable Layout' 3)Under 'Call Hea...

There is no plan for CAD to

Created by in Contact Center
03-15-2016
03-15-2016
There is no plan for CAD to support Windows 10 in the future and Finesse will support Windows 10 wit...

No.Its not supported and you

Created by in Contact Center
03-15-2016
03-15-2016
No.Its not supported and you need go to 9.0 then 10.5.

Check this.

Created by in Contact Center
03-10-2016
03-10-2016
This issue may be caused by a configuration mismatch on the ICM: the DN is sent to the IPIVR (periph...

Date not yet. Please check

Created by in Contact Center
03-10-2016
03-10-2016
Date not yet. Please check with your local Cisco SE/CAM.

it will be with 11.5

Created by in Contact Center
03-10-2016
03-10-2016
it will be with 11.5

Hi,

Created by in Contact Center
03-09-2016
03-09-2016
Hi, Configure feature control list and check only the agent team and then create the user through th...

it will be fixed in ES3. Not

Created by in Contact Center
02-21-2016
02-21-2016
it will be fixed in ES3. Not sure about the time line.
Public Statistics
Date Registered ‎04-20-2011 10:13 PM
Date Last Visited ‎02-16-2018 03:42 AM
Total Messages Posted 135
Total Helpful Votes Received 75
Helpful Votes Given To
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