UCCX 8.0 with Oracle Packages

[marbash]

Hi All,

I'm implementing a UCCX 8.0 IVR application to be integrated with Oracle 11g database. I have a requirement to call some packages on the Oracle database to retrieve some values and integrate it with the IVR script.

Is there a way to call Oracle packages from withtin the script itself and retrieve the result vaues in some variables? or do I have to use a middleware application or a webservice to do the job.

Regards,

Mustafa

[gnanem]

Hi Mustafa,
The Oracle 11g is not supported with UCCX 8.x and will be supported with coming UCCX 9.0 version.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

Config Guide for external DB page number  237

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/configuration/guide/uccx801ag.pdf

Regards,

Gnaneswaran.

Pls rate helpful posts..

[marbash]

Hi Gnaneswaran,

Thank you for the reply.

So, how you think can I achieve the requirement?

I think of using a .Net webservice in the middle which should connect to the Oracle DB and return the values to the IVR Script.

But the question is: how can I invoke or call web services from within the scrip and retrieve the return values in script values to be used in further steps.

If you have some documentation or sample scripts, will be appreciated.

Regards,

Mustafa