UCCX 8.5 Agent Names

[Scott Hanson]

All,

is there a way to export to PDF all the agent names?  Additional information like IP address would be great but agent names at a minimum is needed.  Thanks!

All replies rated

[Deepak Rawat · Accepted solution]

You can do one of below to get the agent names:

1) Run the below query from UCCX CLI:

run uccx sql db_cra select RESOURCENAME from resource where active='t'

2) Go to CCX Administration >> Subsystems >> RmCm >> Resources and then click on Open Summary Resources Report

There is not a way to get the IP Addresses or MAC Address information from UCCX for the users but you can refer to below post that will help you in getting the MAC Address, userid and DN information from CM CLI and once you have got the required output you an do some excel tricks and consolidate the required data

http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/117726-technote-cucm-00.html

You can also run show risdb query phone from CM CLI that will give you the IP Address information as well for the phones and then again you can sort all this out in Excel

Regards

Deepak