The agent can change their OK status but in AW display real time q, the agent in the skill grp does not change
Is the agent status sent via the PG or to icm?
Or is it sent via the app user jtapi user in cucm. What trave commend, logs do you ch...
Hello Friends,
We have a HA UCCX environ. We had a problem yesterday that the CCX engine service restarted and master/slave changed. We were not notified by this by any alert from RTMT.
How would I create an alert for this in RTMT to send one. What...
I have an existing script which Im trying to understand
Ive attached some files
Db Lookup - What does this do - Lookup value 1- Does this tell ICM to use column 1 as the primary key going forward
Set Properties- If the Primary key in table Ser...
I have two Call Control Groups - one for production and the other for test. I have configured a trigger pointing to the latter for testing. One of my test scripts redirects a call using the Call Consult Transfer. I want the transfer to use a channel ...
Hi,is it possible to add custom “Reclassify" parameters for outbound campaigns except predefined ones (Voice, Answering machine, Fax/modem, Invalid number, Busy, Do not call ).UCCX is on version 8.5.Thank you.Tomislav
I am using UCCX 10.6 and I have a user who would like to get statistics on the numbers that are selected on a menu step. Is this a native feature of uccx?
This is my first crack at bringing up the CISCO WQM. I have the Workforce server configured, or so I think. Configured and license users. I have created SIP trunks on CUCM to both the WFM server and the PSTN gateway. I setup recording profile, r...
Hello,
We have only the CCX 11.0 stock reports available to us using CUIC.
We are looking for a report that will show the Average Calls per Hour.
The CSQ Agent Summary report calculates the Calls Handled and Ave Talk Time for the entire interval ente...
Hi,
Agent state turns to Not Ready during an Outbound call and has been captured in the reports.
Is it possible to change the state of an Agent during an Outbound call from Not Ready to Talking or Any other state.
Regards,
Waseem
Hi folks,
Am installing CCMP v11 in my lab and stuck on stage where Internal Certificate needs to be generated. So, while clicking on Finish button post entring necessary credentials, it throws error "CCErtRequest::Sumit:Class not registered 0x800401...
Добрый день!Возникает такая проблема:
когда в очереди бывает больше 5 человек начинает зависать. У агентов на Finesse пишеться зарезервировано и на следующего клиента не переходит.
Клиента оставляет на линии и так же бывают случаи, когда клиент на оч...
Is it possible to collect mIVR logs from UCCX version 7.0.1?
Actually I want to know about digits that customer pressed after trigger
Please help me.
Thank you in advance.
hi,
i have hundred ICM scripts and whenever there is a call in any of these scripts i want to execute a function/subroutine (check balance) from a different script and come back to the original script after completion.
gotoscript and requalify cann...
When I'm trying to configure ICE for Cisco UCCE after CCMP installation is completed , I'm getting error as "The HTTP request is unauthorized with client authentication scheme 'Basic'.The authentication header received from the server was 'Basic Real...
