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When the outbound call is performed through PSTN . call does not Disconnect automatically after the third party dropped the call . It Still plays Dial tone.
When the outbound call is performed through WAN. Call disconnect after third party droppe...
We have centralized Contact Center in one of the location. Due to recent DST changes in server location, the remote sites time of the day has changed. So we have manually updated off set time to resolve the issue. We still got confused how this happe...
Hi,
I have just install a uccx 9.0.2 on vm, here is the vm configuration. 2 vCPU, 4G memory, 146G HDD.
after the installation, the console shows some /usr/sbin/racoon can't be executed, permission denied.
and when i try to login in the console, after...
Hi folks,
Do anyone have tried configuring permissions for Supervisor allowing to change the Agent skill in Cisco Finesse 11? Am aware about the Agent state. Tried googling on forum but bot found.
Any URL's or guide links is appreciated.
Thanks...
...
Hi All,
A customer experienced an outage in UCCX wherein they encountered an error "The Finesse Server is out of service" and then they cannot call the trunklines that are being routed to the trigger point in UCCX. As advised, the system or service ...
Hello all,
I have installed Cisco Unified CCX Historical Reports application on two laptops. Got the same error message while logging in:
" An Exception Error occurred. Application exiting. Check the log file for error 5022 " ( screen capture...
I am implementing a UCCE for lab purposes and experiencing some difficulties in cvp comprehensive call flow.
CVP Sends Bye and does not execute HelloWorld app.
Please see components log files
Version: UCCE 11.5
CVP DN: 4000Calling DN: 6300App : Hello...
Good morning,
I need some help to do a script using a xml holiday file. I have a sript, that i chek the days of the week, and if it is holiday it goes to a Prompt, if it is not it goes to a call redirect. But it is not working, i dont know why.
Can a...
Hi All,
Any help will be appreciated .. I configured a mobile agent for UCCE as detailed in this document..
Configuring Mobile Agent . Tried to log into finesse, I get " A generic sign-in error has occurred (Error Code Generic Error)"
see attached ...
We have started to look for a replacement agent phone, which currently is the 7965.
While no direct successor was given by Cisco, we were directed towards the 8800 series phone.
The 8841, and 8851 are the candidates.
Environment:
CUCM 10.5.1
UCCE...
Hi,
We have lots of UCCX applications and all our user accounts are imported from active directory (firstname.lastname), and we use extension mobility to log into the phones.
We have one group of 10 staff and 3/4 workstations, which they move round...
Hello
- kindly there way to recording agent calls by default in ccx without any additional servers like ( MediaSense or wfo ) and if this feature included by default in ccx how it work ?
- And our license 5 primer agent start bundle with BE6K
Th...
I'm confused as to why the Cisco Finesse IPPA is only supported on a limited number of phones. The link below has only 7 SIP phones supported, I don't understand why the 8841 is supported and the 8845 is not? They are basically the same phone, only...
Hi,
Is it possible to integrate Cisco UCCX Integration Payment Gateway? If it is, is it PCI compliant? Can anyone provide me the details about the solutions available?
Thanks,
VS
