UCCX 8.5 Real Time Reporting

[barrymcnally]

More of a query than an issue. We recently have added extra teams and subsequently CSQ's into our UCCX system. These teams are different sections  from what the UCCX was originally set up for. Now when the supervisors from the original team goto Real Team Reporting they get stats for all teams. Is there a way of splitting it so the team supervisors only see info from their team. They use the Supervisor program so it's not a major issue but they did like to use this facility to get a quick glance.

Thanks in advance

         

[brian1mcc · Accepted solution]

No, the real time reporting application shows a total for the contact centre as a whole. It cannot be split in to teams. The supervisor desktop should be used for this.

Brian

[barrymcnally]

Thanks for the quick response