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UCCX 8.x - Queue name not appearing

Ayaz Khan
Level 1
Level 1

Hello,

We are noticing from time to time the queue name dissappears in CAD.  It corrects itself after a littler while.  Please let me know if there are any services that I could restart or if this is related to a bug.

Attached is a screenshot.

Thanks,

A.K                   

1 Reply 1

Jonathan Schulenberg
Hall of Fame
Hall of Fame

Placing the CSQ name into Enterprise Data (the left column) is not a default behavior. Out of the box, it only puts this in contact history (the right column). So, you most likely have a gap in your AEF script. Take a look at the script attached to whichever application has the 89423 trigger. There must be a scenario where the Set Enterprise Data step gets missed or the CSQ name variable is null or "" when the step executes. Also be sure to verify that CDA has the same field name as what you are entering on the ECC tab of the step.

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