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UCCX 9.02 CSD display not refreshing properly

larry-bell
Level 1
Level 1

‎04-30-2014 06:23 AM - edited ‎03-14-2019 01:24 PM

We are running UCCX 9.02.  In CSD the Agent Team Summary is not refreshing at midnight for the current day.  Any ideas on why this would be.  I know the CAD Recording & Statistics service is where the information is obtained from, but am at a loss on why it is not refreshing daily.

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Nathan Compton
Level 4
Level 4

‎04-30-2014 10:41 AM

Do you know when it refreshes?  Does it refresh at 6:00am instead of 12:00am?

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bill.watts
Level 1
Level 1

‎04-30-2014 01:50 PM

I had a customer experiencing this issue on  9.0.2.10000-71.  I patched them up to 9.0.2 SU1 (9.0.2.11001-24) and the issue has not recurred.

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