CUBE gateways typically drop the text portion automatically, so it should try to route on "12345".  It is hard to tell with out full debug text.  There is usually a portion of this debug where it looks for an outgoing dial-peer and says no match found. ... View more

Yes, it is called Silent Monitoring.  Here is the official documentation for the feature:   http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100_chapter_0101010.html#CUCM_TP_M776F7EC_00   The documentation refers to Agent as the person being monitored and Supervisor being the person doing the monitoring.  Don't get too confused by the terminology as it doesn't mean there is a contact center requirement.  This is CUCM Silent Monitoring is used quite often in contact center deployments though.   If you need further clarification, just let us know :) ... View more

Can you ping 10.10.10.2 from a local PC?  It is possible the rest of the network doesn't know how to get to 10.10.10.2. ... View more

CUE absolutely needs full IP connectivity to the SMTP server.  Since Office 365 is on the internet, CUE will require internet access. ... View more

You have to be on CUE 8.6 for support of TLS.  It sounds like you may be setting up SMTP and just changing the port number.  Here are the GUI instructions for enabling SMTP:   Configuring the SMTP Server Use this procedure to configure the SMTP server. Step 1 Choose System > SMTP Settings. The System SMTP Settings window appears. Step 2 Enter the hostname or IP address of the external SMTP server. Step 3 Select the security mode from the drop-down menu. Select one of the following: • None: No security setting is enabled. • SSL: Specifies that SSL is enabled. • STARTTLS: Specifies that STARTTLS is enabled. Step 4 Enter the port number used to connect to the SMTP server. Step 5 Enter the username and password for the server.  Step 6 Click Apply to save your settings.   http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/unity_exp/rel8_6/online_help/admin/GUI_PDF/gui_pdf.pdf ... View more

Informacast multicasts directly to the phone IP addresses.  Even though CUCM is on the same VLAN, your phones are most likely not.  You have to enable multicast routing on your Layer 3 switch if the phones are on a different VLAN. ... View more

The REQUEST URI (top line of the SIP INVITE) is what is used to route the call.  The debug voip ccapi should show what number it is trying to process when it matches the inbound dial-peer.  It is possible that it doesn't see an outbound match for the number being processed.  I can't tell you much more with out seeing the debug. ... View more

If your Prime License Manager has internet access, you may register it through PLM.  There is an option to import license by PAK.  If it doesn't have internet access, you can register the PAK at cisco.com/go/license and download the file, then import the license by file.   If your PAK was previously registered to another PLM, then you will have to contact Cisco Global Licensing to re-host the license to a new PLM server. ... View more

You usually have an access code for outbound calls from CUCM.  As long as you have an access code, this should not be a big deal at all.  Even if users don't use an access code, you could always prepend one on the outbound route pattern in CUCM. ... View more