Contact Center

How can I integrate UCCX with Sugar CRM ?? Any documents available or any CTI Connectors reccomented ?? Please let me know. Following are the requirements - (1) Integrate Cisco UCCX with Sugar CRM. UCCX should be able to send Phone number or other de...

                   Hi All,I have configured UCCX System version: 10.0.1.10000-50 in our Lab.When i try to upload prompt i am getting attached error.can anyone pls help on this?Regards,Mukesh

Does anybody know if there is any SocialMiner demo for showing the application to potential customers?

Hello guys...              I have here in my data center in the voice system cucm 7 and IPCC7 running the call center using ip-phones 7941.recently and due to the need I have to install IP-communicator softphone of cisco instead of the hardware devic...

Hi , we have a CUCM 8.6 and CCX 8.6. I have the following problem:We have a workflow which transfer the caller to an agent over a IVR , since one week we have deployed a plugin for a CRM-Program (Salesforce) according to this  could the Agent see  wh...

Hi Guys,My Customer have the UCCX 9.0.2.11001-24 integrate with CUCM 8.5.1.10000-26We are trying implementation two Queue, and are with the following problem:Were created two QUEUE´s - Nacional and ExportaçãoWhen the Agent is configurate to participa...

Hi everybody, Recently we have to upgrade the CRS 5.0 to CCX 10.0However, I can't find any document or software that is about CRS 5.0?Seems Cisco has removed all the stuffs about CRS5.0Anybody could help ?Thanks in advanceSam

Hi all, Currently most of the UCCX HRC reports by interval are by 30 / 60 min interval. Can an additional interval be added (15 min) through the following? a) updating the filter criteria in XML or b) a new stored procedure needs to be created Tha...

hi All,I have been reading up the datasheet and admin guides for the uccx & ip ivr.which i am slightly confused on the both working together. Currently we are using the uccx10 for a simple ACD. ie A call-center number hotline for customer to dial: th...

Hello All             While creating a new ICM Setup , we get prompted for entering the ICM Instance Number,Usually we enter it as 0. Anyone aware what is the significance of this number and how does it get mapped to ICM Operation.ThanksAlok

Can you manage UCCX script when UCCX failover to CUCM_SUB?

I have a set of working scripts where a user calls into one application to enter their contact number. People needing to reach that first user call the second application which reads the string value entered by the first user and dials out to them. T...