Contact Center

Hi all,I've a CUCM 7.1.3 and UCCE 7.5.8 environment. I am looking for an MOH solution where the system would play MOH music with commercial announcement. Does anyone know or recommend a third party vendor where I can purchase the MOH music that also ...

Hello, I’m using the place call step in script 1 to land in script 2. I’m able to pass variables using  the session steps from script 1 to script 2 by:Script1 – Get Contact Info and Set Session InfoScript2 – Get Contact Info and Get Session InfoThis ...

Hi. We have a customer where we are storing information in an external data source. We would like to built a report and import that report into their UCCX CUIC System in order for the customer to have the new report along side with the UCCX built-in ...

I am configuring an Outbound IVR Progressive Campaign using UCCX version 9.0.2 and CUBE.  Is this supported? I saw a note in this got a bit worried. http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/11608...

Hi experts,After I upgrade AQM to version 9.0.1  SR4 i get the following error during the post install:The following database error ocurred:Schema program failed: The index 'Ccr_evaStateFK_personFK_evaluatorFK_localStartime_Covering_Index' is depende...

Dear all,I have installed the CVP 9.0 components and I am now in the phase of configuring the Call Server via the Ops Console.I have already added the call server, but when I'm trying to configure the SIP subsystem, the Local Static Routes buttons (A...

Good day!Could you tell me how I can see a state of outbound dialer preview in UCCX? I want to get know which number was successful and which number couldn't call to client. Is there posibility of noticing for outbound dialer in UCCX in real-time sta...

Instead of continuing to hold, I would like to give callers an option to record a voicemail and have that sent as an attachment to an Email CSQ.  Can this be done with the same session or create a new session within the script?  I'm unsure of how I w...

I had a working script in version 9, after upgrade the Holiday does not work. When I do debug, I can see it always return Null from xml file. I have attached the script. Thanks, Hamed

We created a UCCX script designed to allow callers to hit option 2 record a message instead of waiting in the queue. I have been asked by the supervisor if there is a way to make sure there isn't any stranded voicemail recordings to this trigger. I h...

Customer wants a UCCX custom report which we are building with CUIC Premium.  The one criteria we are having issue with deals with the ability to selects days of the week BUT only with specific hours of the day for each of the days selected.  So cust...