UCCX Ad Hoc recording volume Controls

[kspellma]

Customer has  set up UCCx (8.6) so users can use their phone for ad hoc recordings within a script  ie:  on demand school closure announcement.
 
When folks do this with this method, the sound level seems to be low.  Is there any parameter to adjust recording and/or playback sound level?
 
 

[Gergely Szabo]

Hi,

there might be some programming required.

Can you tell me the license level of this UCCX instance? I am thinking of creating a simple Java script to adjust the volume of the recording on the fly while playing it back to the caller, but to use this, your UCCX server must use a Premium license.

Please let us know.

Thanks.

G.

[kspellma]

8.5 Enhanced Agents....so you are saying we could not do it with Enhanced agents?
 
 
 

[Gergely Szabo]

Hi, no, I am afraid you can't.

G.