Contact Center

The request was made to have a report created based on the number of calls "Forwarded" from the first option selected on the "Repair" queue to "Customer Support" for a date range of the last 6 months. I'm going through the list of available reports a...

Hi, please see my script attached. 1. User calls into script2. Sets status to true or false3. User is authenticated (hardcoded at the moment)4. Keyword transform document changes value to true or false as per above.  5. Document is uploadedThe script...

UCCX CAD -- If agent doesn't answer the call then call should go t o next agent and put that Agent "Not Ready" state. Its not happening.

I have agent answering calls for Multiple Application (Single CSQ). They see description as Route point XXXX in there CAD for that call. Is there any way I can change that description so they can see call is for which application?I would like to see ...

It has been requested by a team to run an "after hours report", (eastern standard time) to include only after 8am - 5pm e.s.t hours which would be 6pm - 8am e.s.t Can this be done for each day during the week at only after hour intervals via CDR? I d...

I am a newbie to UCCX scripting. I have a request now , if the call is coming from some specfic number(CIO, CEO or other important person), the call will be put in the priority queue. I creaed a priority number check xml file to validate the calling ...

Hi All,Can anyone please let me know what kind of licenses are required for configuring mobile agents in Cisco Unified Contact Center Express environment. I mean to say does it require any kind of CUCM license like enhanced or enhanced plus ( for CTI...

    Hello!    I see message "Chat subsystems is in shutdown state. Please contact your administrator."  when I try to log in "Unified CXX Web Chat".    How can I fix this error?

Hi We have uccx 8.5 with CME, have configured a trigger but this is not working can someone help in the configuration steps. Shabbar

Hi We have CAD setup on desktops along with IP communicator for each agent,along with plantronics headset, agents cannot pickup the call from CAD if they do so there is no audio from the headset , but if they pick the call from the communicator the a...

Call is coming up to NAM and from NAM call is not hitting on CICM.  It is failling at ICM Gateway node in the Script.  What could be the possible reason for this failure?Please support.  I am getting below error in NAM-RTR logs ra-rtr Trace: (33 x 0 ...

Hello Dear Cisco Support Community team and colleagues,i have an important question regarding the,CTI Toolkit Agent Desktop tool, on my work.I had a few calls with several customers, one customer described he talked about 45 minutes with me on the li...

 Dears Is there any way to limit the number of CVP Port used by scripts ?we have CVP V 8 Thanks