Contact Center

Hello,Do I need to use Dequeue step after a successful Call Redirect step?  Basically, I am queueing the call and collecting the estimated wait time.  IF wait time is more than certain parameter (3 mins in this case), giving caller an option to leave...

Does anyone know of a document that defines reporting acronyms like AACW, perWACW, perWOACW, etc? Google/Cisco searches come up empty. thanks,will

Dear all, Recently I removed the Ldap sync and re-established it back but after this I am unable to login into theuccx appadmin page but am able to login into os admin page, when i checked in uccx service listuxl and axl service is not runningcan any...

Hello All, The agents call is recording maximum upto 15 minutes , then the conversation is not getting recorded. Is there any settings we can make to increase the timings? User is using Cisco Quality Management for voice recording for agents

Hi all,We have the following requirement:AddingWrap-up codes: Wrong Number, Sales Lead, Call BackReason codes (for Agents not being available): Out of the office, Meeting / AdminHow can I do it?Any help will be appreciated.

Hi all,I faced an error while configuring CAD base services (as per the attached screenshot).Can someone help me on that?Thank you in advance. 

Hi all,We are working on a UCCE system version 9.0 with CVP 9.0I need to know in case a caller got transferred to an agent and then the call got disconnected, if it is feasible to re-send the caller -once he calls again- to the agent he was talking t...

Hi all, I'm trying to evaluate the impact of running reports from both Logger + AWHDS vs AWHDS alone.  Is there any reporting data which is available on the Logger only but not populated to the AWHDS? Thanks!-JT- 

Has anyone ever tried to undelete a deleted ICM script?  It appears that there is a db field in the Script table where Delete = 'Y'.  Would updating this field to 'N' cause the script to be usable again?

Hi all, I am using Cisco Finesse version 10. Currently, one agent is available in Finesse Desktop. If new another agent logins with same agent ID (type  wrong  agent ID), the agent is signed out automatically. It is not convenient for the agent who h...

Hi all,I have a simple CVP script that asks the caller to enter 4 digits (a screenshot is attached). Every time the call reaches this node, I hear a prompt that instructs me to enter the digits and once I entered them, I re-hear the prompt as if the ...