My UCCX is 8.5 su3 ,CME is 8.5.When the IP phone agent loggin ,the screen display "The extension you entered is not associated with this agent ID. Verify the extension and try again"
The CME config in the Attach file.
I have creat agent on UCCX server.
I have read the Cisco Unified CallManager Express System Administrator Guide,Cisco Unified Contact Center Express Solution Reference Network Design Guide.But I can't find out how to handle this problem.
thank you very much !
now my IPPA can login now !
first
change ixi response size to 64
after that my IPPA display like this
second
when the IPPA display error ,I must change the agent team, and clear the agent extension , reconfig agent extension ,it will work well.
and thanks the beautiful TAC support engineer.
