Contact Center

Hallo All,I configured a presence integration in the CAD in a UCCX 8.5. The presence works. But if I make a search in a contact list, I dont get information. I get only the error code "CDAUI2067 Search did not complete successfully, and only partial ...

  Do not ask me why but my customer has ask if a campaign get a phone with no answering machine rinds no answer how can I prevent that number from being retried. I want busy, reorder ect to get retried but just not ring no answer calls.

C VP 7.0.2, ICM 7.5.8Is it possible to populate the microapp.uui and send that out to another ACD (Avaya) and have them receive this data in the ISDN UUI field. We are using H.323 right now, all the documentation refers to SIP. Any experience or addi...

Hello to all , I have a QM, Product Version (QM 8.0 (2)) ,  when I run the postinstall.exe gives me errors (attached ). Can you give me some advice ?Thanks and best regards

I have a UCCX 8.0 platform and trying to figure out how to implement a TTY/DD to handle calls from hearing impaired. This is possible on the UCCX 8.0? How to archive that?

Dear Team,We have UCCE 8.5 deployed with CVP 8.5 in H323 comprehensive model.We're planning to change the signalling method to use SIP in stead of H.323 and we will use CUSP (3925 With NM). (two CUSP for redendance).I was hoping that you can help me ...

I have reports of agents who are in several csq's gettings calls when agents with a higher skill level is available. The csq's are all set for most skilled.  Here's the setup:UCCX 8.5.1SU2 Premium.  Cisco Agent Desktop.   7942's and Ip Softphones.Sal...

Hi, we have multiple cisco devices on our network such as ASA, PIX, 3560s, 3750s, 6500s and more. Will these devices be synch OK with the NTP server if it is rebooted for the coming leap-second? Basically are there any kbnown issues with cisco device...

Hi Everyone,WIM 4.3 Standalone modeWIM pushback the assigned chat after Default 40 Seconds. Thats fine and can be increased. But that chat  never get re-assigned to same agent agian who missed it before.Question: is it possible to change the default ...

The error is "another supervisor just logged in with the same ID ..."My cxx version is 8.0.

Is it supported to query i.e. the Resource and AgentStateDetail tables realtime (snapshots), like every 10 seconds?I know these tables are only readable by the uccxhruser, just wondering what the support is to do this..

Hi          ThereWe are using uccx 7 and I try to a simple script to get data from an xml file, when I try to debug the script, I always get the access deny message, please see the attachment.The xml file the script tries to access is saved in the Re...

Dear All,In our call centre we are using a recording system (voice) which is receiving the event from call manager through TAPI, paralelly as we know Call Manager PG also connected to same call manager through JTAPI. having small doubt about this con...