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I'm trying to download Cisco Agent Desktop 6.4.## (6.4.2.200)On the Cisco site I can only find 6.0.#, and others such as 4,6,7, and 8.I think I actually need 6.4.1 and then upgrade to 6.4.2.NOTE: when I tried installing the version I have it created ...

SteveTest by Level 1
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my name is ericmedes kwatana and anyone who can help me download Cisco 1300 series OS " c1310-rcvk9w8-tar.124-21a.JA2.tar" i will appreciate for LWAPP---Posted by WebUser Ericmedes Kwatana from Cisco Support Community App

In UCCX 4.0, the status of 2nd node is shown as unknown and all services status in control center for that particular node are also unknown. I am also not able to login to crsadmin page of 2nd node. Please suggest the possible remedy to bring this no...

rehan_uet by Level 1
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  • 4 replies
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I'm doing a UCCX upgrade for a customer from 7.0 to 8.x.  The customer wants to upgrade all of the agents before we upgrade the servers, so that the upgrade process will be that much smoother.  The question is, can I upgrade the CAD server (and agent...

Hello. Our Contact Center Supervisor is asking if there's a way to pull reports showing how many times an option is pressed on our Call Tree/Call Script. For example, she wants to see how many times over a certain time period that someone presses 1 f...

Hello, Can anybody help me? I'm looking to try and create a real-time occupancy calculation on CUIC (Skill or Service report) Does anyone have any ideas about the best way to do this? Don't seem to have all the components available to build the calcu...

running CCX 7.0.1 PREMIUMDon't know much about HTTP Triggers.Have a question - If a web page is pushed to an agent, is there a way that when a button is pressed on the web page that this action could initiate a call record on the agent's phone?if so ...

Hi, I have a client running UCCx 7.0(1)SR05_Build504 Premium, we have added extra fields to the enterprise data and customized the Agent Desktop to display the new fields. The Agents can enter the data in the fields while the call is in progress, no ...