We recently upgraded from a standalone UCCX 8.0 server to a virtualized 8.5. Since the upgrade to virtual the contact center is experiencing something new. An agent will put themselves in “not ready” to make a personal call or call someone internally...
Currently the UCCX agents have Line One setup as their IPCC extension and Line Two as their personal/DID/internal extension. I just received a request from management to remove the personal/DID/internal extension.What are the Pros and Cons of removi...
I will be applying numerous Microsoft Security Updates this evening to our UCCX (7.01 SR5) HA environment. I already have reviewed a previous forum discussion about applying MS Updates : https://supportforums.cisco.com/docs/DOC-13458#comment-5127 an...
Hi ThereWe have a requirement for the uccx that when there is an incoming call, if the call did not be answered within 20 seconds, the call will be diverted to an mobile regardless how many agents are available to answer the call.We tried t...
Hi allI have error message repeated every half an our in event viewer and PG2A pgagent window“The system id between CC and PG nodes mismatch. Unable to handle data messages between PG and CC agents”. Does anyone know where to start search? ThanksDupl...
Hi All ,My problem is ;This contact center very busy and some times there is alot of waiting calls in the queue. when agents recieve call and that time caller ends conversation. , another waiting call comes to agent immediately . I have already...
Hallo All,I configured a presence integration in the CAD in a UCCX 8.5. The presence works. But if I make a search in a contact list, I dont get information. I get only the error code "CDAUI2067 Search did not complete successfully, and only partial ...
Do not ask me why but my customer has ask if a campaign get a phone with no answering machine rinds no answer how can I prevent that number from being retried. I want busy, reorder ect to get retried but just not ring no answer calls.
C VP 7.0.2, ICM 7.5.8Is it possible to populate the microapp.uui and send that out to another ACD (Avaya) and have them receive this data in the ISDN UUI field. We are using H.323 right now, all the documentation refers to SIP. Any experience or addi...
Hello to all , I have a QM, Product Version (QM 8.0 (2)) , when I run the postinstall.exe gives me errors (attached ). Can you give me some advice ?Thanks and best regards
I have a UCCX 8.0 platform and trying to figure out how to implement a TTY/DD to handle calls from hearing impaired. This is possible on the UCCX 8.0? How to archive that?
Dear Team,We have UCCE 8.5 deployed with CVP 8.5 in H323 comprehensive model.We're planning to change the signalling method to use SIP in stead of H.323 and we will use CUSP (3925 With NM). (two CUSP for redendance).I was hoping that you can help me ...
I have reports of agents who are in several csq's gettings calls when agents with a higher skill level is available. The csq's are all set for most skilled. Here's the setup:UCCX 8.5.1SU2 Premium. Cisco Agent Desktop. 7942's and Ip Softphones.Sal...
