06-10-2019 12:22 AM
Hi All,
Appreciate your kind assistance or any ideas. We have this client request new formula for UCCX. Is this feasible? Also is ACW is available in UCCX? If yes, where do we configure this.
Talk Time + Hold Time + Wrap up time + Not Ready Time (ACW)
Hoping for your kind help.
06-10-2019 04:25 AM
06-10-2019 06:02 AM
06-10-2019 08:22 AM
06-10-2019 06:37 PM
06-11-2019 05:49 AM
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