UCCX - Alphanumeric Input

[Brian Carscadden]

Aside from speech recognition is there any tips anyone can provide on gathering alphanumeric input?

I need to prompt voice callers for a 10-digit alphanumeric input string.

Thanks in advance,

Brian

[Tanner Ezell]

Assuming this string is something like an itinerary number, it's not really feasible to capture this input without ASR. Depending on how much influence/control you have over the data what you can do is translate the alphanumeric value in to a number value (similar to how Unity dial by name works).

i.e: 1Z1350D = 1913503

You can then search for that value.

[david.macias]

You can do it the old fashion way and use the alphabet in your phone keypad one digit at a time. This is painful and I rather you not do it. If you were to strip every letter from your 10 digits would you have overlaps?

david