UCCX and MS Dynamics On-prem CRM Integration using Rest API

[mohamed907]

Hi, 

Does anyone know the  integration between cisco UCCX and MS Dynamics CRM using rest API to get the customer info from CRM and if there is no info , the agent should enter the data manually . Also if there is inbound  international call  i want to show to the agent which country the call came from , how can i do that using UCCX script. 

[upchaurasia]

Hi, 

Please check following sample application which will help you -

https://github.com/CiscoDevNet/finesse-sample-code/tree/master/NotificationServiceClientSample

https://github.com/CiscoDevNet/finesse-sample-code/tree/master/NonGadgetSampleWithStropheAndWebsocket

https://github.com/CiscoDevNet/finesse-sample-code/tree/master/NonGadgetSample

Regards,

Umesh