08-07-2017 04:28 AM - edited 03-14-2019 05:30 PM
We`re planning to upgrade UCM from 8.6.2 to latest version available (11.5)
We also have UCCX 9.0.2.10000-71. Are they compatible? Only IVR feature of UCCX is used.
08-07-2017 04:33 AM
Hi Danil,
They are not, see below
http://docwiki.cisco.com/wiki/Compatibility_Matrix_for_Unified_CCX
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat11_5_1.html
(Rate if it helps)
JB
08-07-2017 04:40 AM
Hi Jitender,
UCCX is not planned to be updated. As I understood, the compatibility matrix is for UCCX 11.5, not for CUCM 11.5.
08-07-2017 04:58 AM
Hi Danil,
So
Cisco Unified Communications Manager and Business Edition 60001 | Cisco Hosted Collaboration Solution (HCS) | Gateways for Outbound IVR2 | Cisco Unified Presence Server (CUPS) | Cisco SocialMiner | Platform Administration Web Services Management (PAWS-M) | Cisco Prime Collaboration | ||||
---|---|---|---|---|---|---|---|---|---|---|
8.5.x |
8.6.x |
9.0 |
9.1 |
Prime Deployment |
Prime Assurance | |||||
|
|
|
|
|
Router Series
Cisco IOS
|
|
|
|
|
|
So your version of UCCX is only compatible with CUCM version is Red
http://docwiki.cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix_for_9.0(2)
(Rate if it helps)
JB
08-08-2017 03:05 AM
Jitender is correct that UCCX 9.0.2.10000-71 is not compatible with CM 11.5(1). The minimum UCCX version compatible with CM 11.5(1) is 10.6(1) SU1 and this is irrespective of the fact whether you are only using IVR feature of UCCX or also have plans to use ACD along with it
http://docwiki.cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix_for_10.6(1)SU1#Solution_Products_and_Components
Regards
Deepak
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