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UCCX /AQM 10.X Customer would like to add recording notification for it

1234swati
Level 1
Level 1

Cisco Contact Centre Express, version 10.x, applications – such as AQM, customer would like to add recording notification for it. Need help for Configuring I never worked on this query.

3 Replies 3

Chris Deren
Hall of Fame
Hall of Fame

Can you elaborate on what your exact requirement is? Not sure what you mean by "add recording notification for it", what kind of notification are you talking about? Beep to the caller, email notification, etc?

  • Would like to add recording notification for its callers for two call queues
  • What kind of the license  has required for this request.

I still don't follow what you are looking for, what kind go notification method are you looking to implement and for whom and based on what exact event.