A Callback feature can be configured by the standalone UCCX feature or it needs a Ecosystem Cisco partner, if it can be done by UCCX alone please refer to me the convenient document.
How it works for example a customer is on long hold and it drops the calls how the agent comes to know the telephone number of the customer, is it by missed call number ???? and how it routes to the particular agent ??? and it will be a manual call by the agent or a automatic call.
another example if i want a customer to drop a voice mail then the voice mail will be dropped on unity connection but after that what sort of configuration has to be done on unity connection and UCCX and how it will trigger the automatic outbound dial to the customer drop voicemail message.
Scripts are very new to me i need to understand how we create and what approach has to be taken for callback or etc etc features, can anybody route me to the basic to advanced videos or book to purchase.
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