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UCCX Automatic Work State configured but not working?

s-butler
Level 1
Level 1

‎06-06-2011 07:35 AM - edited ‎03-14-2019 08:01 AM

HI All, I have a customer that is running UCCX 8.0.2SU3 and I have some CSQs configured with Automatic Work configured for 60 seconds.  Prior to and just after the go-live of the solution the Automatic Work state was working fine.  However; now for some reason it has just stopped working?  Has anyone seem this before in the latest versions of UCCX (8.X)?  The customer version is System version: 8.0.2.11004-12

UCCX Automatic Work.png 

Any assistance appreciated.

Many thanks.

Steve

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frzhang
Cisco Employee
Cisco Employee

‎06-13-2011 09:50 AM

Make sure the CAD is 8.0.2.400.

The call has to be coming from the queue. Otherwise, it won't work.

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