Accepted Solutions
Here are some images that may help:
In my Prompt Management repository directories, you can see I have prompts uploaded for en_US and es_MX. These are the same recorded prompts for their respective languages--for what must be played/spoken to the contact when they hear a menu or are provided information. Recorded prompts for each language must be named exactly the same in each language directory. For example, if there is a prompt "pYourBalanceIs.wav" in the English directory (L[en_US) then the same exact prompt name "pYourBalanceIs.wav" exists in the Spanish language directory (L[es_MX])--only recorded in the Spanish language. The prompt names must be precise... no changes, exactly the same.
...In your case, German. Which I believe is: L[de_DE]. Someone will correct me if I'm wrong (...please).
I make extensive use of variables. I create a Language variable and assign L[en_US] to it as default. Then I create another language variable to use to assign a change to the contact language. I use "langContactSpanish" with the value of L[es_MX] for the Spanish language (the language variant desired by the business), and assign this to (or update) the language variable I use throughout the remainder of the call flow. It is also used to update the Set Contact step under the language selection menu the Contact hears at the beginning of my script. Side comment: I create this once as a subflow and use it over and over many times in many other applications.
Sample script:
In the sample above:
1. Contact hears a welcome message with an option to select '9' for Spanish language
2. If contact selects '9' the output branch assigns the value of the "langSpanishLanguage" variable to the "langContact" variable (which is L[es_MX])
3. The Set Contact assigns the value for "langContact" to the Contact
4. I also set the sCSQ to the sCSQ_Spanish so the contact is routed to an appropriately skilled resource for Spanish language
These variables are used throughout the remainder of the application, and all recorded prompts are sourced from the Spanish language prompt directories under Prompt Management (es_MX).
Note: if no selection is made the default values for English remain the same and English language prompts for the contact are sourced.
This way you can create one call flow, and all of your prompts will play from the appropriately sourced language directory.
Hope this helps,
Sean
Here are some images that may help:
In my Prompt Management repository directories, you can see I have prompts uploaded for en_US and es_MX. These are the same recorded prompts for their respective languages--for what must be played/spoken to the contact when they hear a menu or are provided information. Recorded prompts for each language must be named exactly the same in each language directory. For example, if there is a prompt "pYourBalanceIs.wav" in the English directory (L[en_US) then the same exact prompt name "pYourBalanceIs.wav" exists in the Spanish language directory (L[es_MX])--only recorded in the Spanish language. The prompt names must be precise... no changes, exactly the same.
...In your case, German. Which I believe is: L[de_DE]. Someone will correct me if I'm wrong (...please).
I make extensive use of variables. I create a Language variable and assign L[en_US] to it as default. Then I create another language variable to use to assign a change to the contact language. I use "langContactSpanish" with the value of L[es_MX] for the Spanish language (the language variant desired by the business), and assign this to (or update) the language variable I use throughout the remainder of the call flow. It is also used to update the Set Contact step under the language selection menu the Contact hears at the beginning of my script. Side comment: I create this once as a subflow and use it over and over many times in many other applications.
Sample script:
In the sample above:
1. Contact hears a welcome message with an option to select '9' for Spanish language
2. If contact selects '9' the output branch assigns the value of the "langSpanishLanguage" variable to the "langContact" variable (which is L[es_MX])
3. The Set Contact assigns the value for "langContact" to the Contact
4. I also set the sCSQ to the sCSQ_Spanish so the contact is routed to an appropriately skilled resource for Spanish language
These variables are used throughout the remainder of the application, and all recorded prompts are sourced from the Spanish language prompt directories under Prompt Management (es_MX).
Note: if no selection is made the default values for English remain the same and English language prompts for the contact are sourced.
This way you can create one call flow, and all of your prompts will play from the appropriately sourced language directory.
Hope this helps,
Sean
