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UCCX CAD Email to Gmail mailsystem

Hi All

We are implementing a UCCX 8.5 at a customer that is using GMAIL as their mail system.

I have setup the mail account created to our use in Outlook and it works.

But when I try to set it up in CDA, i get "CDAUI2030 Invalid IMAP Server settings. Try again."

I can ping the DNS entries from the UCCX server.

Any ideas?

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UCCX CAD Email to Gmail mailsystem

Further testing.

In RMTM log i found:

2011-06-23 11:35:08,686 INFO  EEM0000 Trying secure connection IMAP server port <993> user <

telefon@XXX.xxx

>.

2011-06-23 11:36:08,909 FATAL EEM1003 Cannot connect to IMAP service: javax.mail.MessagingException: Read timed out;

  nested exception is:

java.net.SocketTimeoutException: Read timed out

2011-06-23 11:36:08,909 WARN  EEM3000 Could not make secure IMAP connection.

2011-06-23 11:36:08,914 INFO  EEM0000 Trying non-secure connection IMAP server port <993> user <

telefon@XXX.xxx

>.

2011-06-23 11:37:08,952 FATAL EEM1003 Cannot connect to IMAP service: javax.mail.MessagingException: Read timed out;

  nested exception is:

java.net.SocketTimeoutException: Read timed out

2011-06-23 11:37:08,953 ERROR SSFJ2000 Client failed to connect to any service

2011-06-23 11:35:08,686 INFO  EEM0000 Trying secure connection IMAP server port <993> user

>.

2011-06-23 11:36:08,909 FATAL EEM1003 Cannot connect to IMAP service: javax.mail.MessagingException: Read timed out;

  nested exception is:

java.net.SocketTimeoutException: Read timed out

2011-06-23 11:36:08,909 WARN  EEM3000 Could not make secure IMAP connection.

2011-06-23 11:36:08,914 INFO  EEM0000 Trying non-secure connection IMAP server port <993> user

>.

2011-06-23 11:37:08,952 FATAL EEM1003 Cannot connect to IMAP service: javax.mail.MessagingException: Read timed out;

  nested exception is:

java.net.SocketTimeoutException: Read timed out

2011-06-23 11:37:08,953 ERROR SSFJ2000 Client failed to connect to any service

I have then tried to set up the mail account from a server in same subnet with out any problems..

Any help?

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UCCX CAD Email to Gmail mailsystem

Mayby gmail IMAP realization does not support of creating new folders remotley, you must use intermediate mail server with full IMAP support (you can use also free solution).

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