Contact Center

hello all,Fairly new to scripting and inherited quite a rats nest.The issue i'm having is this:I have a script that uses ANI to determine the country they called from and then sets a bunch of variables like prompts and a variable that says what line ...

Hi there,I have a pretty weird situation here.with a Get reporting Statistic I take the Contacts waiting value within the CSQ IPCC Express report Object.The result is place inside an integer ex : intContactsWaitingWith it I try to compare the result ...

Anybody else seeing this issue where an agent that could formerly log in starts getting the "Login failed due to a connection error with your phone and JTAPI or Unified CM"message and you have to unassociate and reassociate their phone device with th...

Hi All,While disabling TCP offloading on Windows 2008 servers, do we need to apply any MS patches?Regards,Adithya

Hi team, I am getting  the following error when I try to generate a new report "timezone string is not valid". I Installed the Historical report in 3 PCs with windows 7 but the error continues.thanks for your helpJose 

Hi all, simple question.I would like to export ALL data in historical DB. Any ideas if this is possible and if so how?Do we need to connect to SQL and export?Any ideas would be welcome!Best regards,Lieven

Has anyone around here worked or tried doing this?  I have some preliminary things working as of last night with CVP and some TCL Scripts I hacked together.  If anyone has worked on it, is anyone interested in getting together and making something a ...

Hi,I want to store a .wav file into a database through script. Is that possible to do it through the ccx script?Thanks,HowYee

Hi,I have 4 IPCC servers2 acting as CRS Engine [primary and secondry]and another 2 acting as database server [primary and secondry]One database server face a hw failure, so we'll replace this serverI need to confirm these points:1. I'll get a new sam...

Hi,I'm looking to build a "clone" of my production UCCX 5.02 server in lab so I can do some testing with historical reporting. If the hardware is similar and hostname/IP address are the same, any reason why I can't restore from a backup to this box (...

Hello,We have a big problem with the numbers displaying on are agent desktops as well as as the CTIOS supervisor desktops the numbers are off, such as the number of call recieved at the end of the day, etc.  It seems like at certain times of the day ...

I have 5 agents working at a remote site that done have laptops only mobile phones.I want to make them agents of the system is there anyway to support this? i.e is there a phone browswer version of CAD and can the line it monitor not have to be conne...

Hi all,We are facing one big problem,we are using uccx 8.0.2 problem is some times all agents desktop are automatically terminating that calls also disconnecting after 3-5 min it will come normally,another problem is uccx engine servce restarting aut...

Is it possible to record outgoing calls with UCCX? We're recording all inbound calls and everything works fine there but no outgoing calls are showing up. I spoke to someone from the company that services our uccx and they said they didn't think it...

Team - customer gets a shared line error message if they login to IPPA after successfully logging into EM.We have one line phone for agents. Hard phone profile has the IPCC extension defined but not any primary.The user device profile has that same e...