Contact Center

I am anticipating the release of Finesse for UCCX next year. The main reason is that it's web based and doesn't require a client to be installed on an agents or supervisors PC. A feature that I am hoping is incorporated into Finesse is a simpler way ...

Hi all!Im using Jonathan Schulenberg sub_datetime.aef script which is an awesome script for grabbingTimezone,currentTime,currentTimeInt date and dayofweek information.I have implemented a script at a customer site using this logic and it works great!...

I need to be able to mark an abandoned call differently at different times.  I.E. if user hangs up before 30 seconds in the queue it would be marked abandoned A, if he hangs up after 30 seconds it would be marked Abondoned B.  Does anybody havve a cl...

Hi All,I can't for the life of me figure out why I can't upload a prompt on version 8.  I thought it was a permissions issue so I made my user an admin and that didn't work. So then I login via crsadmin and it still won't upload.I get authenticated v...

Hi,I am running a uccx 8.5 system, one of our requirement is to enable the meeting mode so that when all the agents attend meeting, the uccx calls should go to a predefiend mobile number.Currently the agents are doing by logging into the UCCX applica...

Good Morning all,I hope someone can help me. If a group of agents is connected to a skill group with more than one category how does cisco count the number of abandoninQ, Abandon ring, calls handled and offered?For example:When downloading perskg32 r...

CTI Route Point Failure when calling from a PSTN phone but works fine when calling from an internal IP phone.Versions:=========The CUCM version is: 7.0.1.11000-2The UCCX Version is:7.0(1)SR03_Build011Failure Reason:CTIERR_REDIRECT_CALL_UNKNOWN_DESTIN...

Hi Members,We have UCCE 8.0, I have the below scenarioIn the Agent_Skill_Group_Half_Hour table we have the field LoggedOnTimeToHalf. I could see that the LoggedOnTimeToHalf is more than 1800 seconds.Is this is because the if the Agent answers a call ...

Hello!We have UCCX 5.0.2.I made a manual backup one time and it was made successfully. But then I make a schedule and enable it (settings of the scheduler in the picture).The scheduler doesn't start at the time and there are no any messages in logs a...

I have a logged in resources check that checks a CSQ String.  Can I add another CSQ to this check?  Right now it says: " intLoggedInResources = Get Reporting Statistic (Logged-In Resources{strTargetCSQ}from CSQ IPCC Express".  I need it to check "str...

Our customer would like to use DHCP with a fixed Reservation for all UCCE servers. Is this supported? Some sideinformations: The subnets (private and public) of both sides are different and  therefore have to be routed (static route on private interf...