We are having an issue where we are giving customers an option to leave their 10-digit number for a call back. The 1st script sends the phone number to a different script, where agents logged into script #2 will receive the call, and the call should be made back to the customer in script #2 (outbound).
We are successful up to where our agents login to CSQ script #2, and are presented the call. However, they answer the call, and receive "The system experienced issues...generic statement". The issue seems to be in our script #2 with the call being placed back to the customer. We would like some assistance on this script #2 as I'm not finding any good script examples here.
