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Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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We recently got a request from customer to enable Preview mode for campaign. (Customer has PCCE 12.0 version running at present). When we enabled Preview Mode and tested calls , we could see when a call lands in Finesse and if Agent wish to press Dec...


Hi All,. Does anyone know of a method for deselecting a resource in a script ? Been asked check the feasibility of something,... lets say broadly speaking, we have agents based in two locations - all sit in the same CSQ,. I have been asked if it's po...


Hello Experts, I have upgraded CVP from 10.5 to 11.6 in our lab . All required configurations are completed at it was working fine initially but Now when I make  a test call I am getting "please hold while we transfer your call for assistance"message...

Hello ,we have UCCX 10.6.1 We have Configured RONA as 16 second , let's say we have two agents available "Ready" at a skill X , call will go to Agent 1 after 16 seconds will go to Agent 2 after 16 seconds it go to Agent infinity. The issue is t...

I'm having an issue with Directory search within the chat window on the finesse agents. UCCX version 12.5.1. The desktop chat is almost working - I can change the status, and if I have a contact added as a favourite - they come up in the search. Howe...

e-pudge by Beginner
  • 21 replies
  • 0 Helpful votes

Is there a difference in recording calls and mra. We have mra and recording seems to be working for jabber on a laptop  vai expressway. The wierd part is that we don't understand why jabber on a mobile with mra via expressway doesn't work but via lap...

iptuser55 by Frequent Contributor
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  • 0 Helpful votes

50002 errors can never be eliminated entirely, but how do you know you have done enough to eliminate them?  What is normal vs excessive?  We have developed a metric that can be shared across Cisco partners and customers that will help us all determin...

Resolved! UCCX Chat Question

Hello, I have UCCX Standard 12.5.  I do not have any premium licenses.  I am trying to find information on how to integrate some sort of "chat with customers" feature on our public website.  Based on my research, this feature was available back in 10...

B_VOIP_NE by Beginner
  • 4 replies
  • 0 Helpful votes