Contact Center

Hello All, I'm creating a post call survey that prompts callers for feedback and then writes to CUIC using CPVs.  Currently the agent manually transfers the caller to the post call survey.   I'm using the session data to capture agent info, original ...

We are in the process of searching for a better Courtesy Callback solution that what is provided out of the box by Cisco.  They estimated wait times and the fact that a customer can be called back and still have to wait in queue for a number of minut...

The Agent Wrap Up summary report does not show all agents who are using the listed wrap up codes.  The Wrap up code detail report shows that the agents are using the codes, but the summary report is not showing all agents.  Has anyone else seen this?

I have a client that wants to do secure credit card processing in a UCCX environment.  My initial thoughts are to use a Finesse gadget to do a Rest API call to the credit card processor gateway and some sort of transfer or conference of the call. My ...

Wondering if anyone can help, Our Cisco CUCM DRS backup has recently started to hang.  It gets to the TFTP component on the Publisher and fails to go any further (about 22%). The only thing that has happened recently is a new device pack uploaded to ...

Dears,Has anyone tried to call a REST Web Service using NTLM Authentication in UCCX Script Editor?Any help is highly appreciated.Thanks in advance.

In the process of setting up a new 11.6 UCCX cluster.  Currently using the demo license while customer pulls the regular license out of their EA.   So, the demo license has 100 Licensed Outbound IVR Ports.  That's great, but I only need to set up 15....

I have CUCM 11.5 and CUCCX 11.5 on premise cluster, I want to add 5 seat UCCX premium license, AQM 5 seat license and CUCM Enhanced license.Please let me know the CCW high level part codes / configurations for those. I tried through Flex plan, but un...

Beginning with PCCE 11.6 the Global deployment model was introduced to PCCE. It looks like up to 4 agent PG's. Does anyone know how that is presented to the end users from a configuration perspective? Is there a concept of Peripherals in the cceadmin...

I have a base server and a cluster of recording servers.My recording server generates the media files and I can see them in the GUI.However, when I try to play the file there is no sound and the energy data is a flat line (see picture attached). Any ...