Hello Expertx, I would like to request you to share the logs of CUBE,CUPS,CVP ,PG and Router as per Inbound UCCE call flow. It would be great if you highlight important thing so it will be helful for me to learn the log analysis. Regards,Vinay
Forum Posts
Hi all, I need help in my customized HTTP Triggers after upgrading from v10.6.1 to v12.5.1. I am not a web programmers by any standards. All my applications now instead of showing the webpages only shows HTML Codes when accessed via https://FQDN:9443...
Does anyone has the steps to have a custom reporting for Post Call Survey?
Hello , We configured ccx finesse gadget for "detailed call csq agent report" ;our xml and desktop layout configuration like as below ; <?xml version="1.0" encoding="UTF-8"?><Module><ModulePrefs title="CSQActivityReport" height="425" scrolling="true"...
Our company is currently updating their contact centers from CUCM/UCCE to WebEx Contact Center Cloud. Our specific contact center is a bit more complex than the others within the company and a major part of that complexity is that we have even inboun...
I am trying to put in a generic route in CVP Dialed Number Patterns. Is something like this 90[1-9]X! allowed in CVP Dialed Number Patterns. I know X matches a character and ! matched any trailing values.
UCCX version 10.5 When trying to give reporting capability to any user I get the error "Error occurred while performing the operation. Please contact your System Administrator. You may refer to the Application Administration logs for more details. I ...
Does anyone have a combined SQL query that pulls call count for every call type for the past one year in a DN--Call Type--Script--Total Calls relationship. I have the DN--Call Type--Script mapping just trying to expand on it to include Total Calls fo...
Beside giving agent supervisor rights is there a way for agent to see multiple teams in the drop down box under the Manage Team tab?
I'm currently integrating a call recording platform (NICE) with ICM 4.6.2 and an Aspect Call Centre platform. I need to end a screen recording at the point at which the Agent state changes from 'Wrap' to 'Ready' or from 'Wrap' to 'Not Ready'. Ideally...
Hello everyone. I am preparing to meet with a client to discuss a new implementation of UCCE. One of the features they would like to add to their contact center is screen pop (SAP) for their agents. I've never had to plan for this type of integrat...
Does anyone know of a to increase the character limit on the Folders you create under C:\inetpub\wwwroot\en-us\app for prompts to be played. There seems to six character limit on any folder you create under this folder. We create individual folders f...
i have call back script and call back goes to only one csq not routed by incoming csq example call came from IT-EN-CSQ and accepted offering call back call back goes to callback csq which has another agents not assigned to IT-EN-CSQi need call back ...
Resolved! UCCX - Update eMail Configuration
Hi Everyone, I may just be overcautious, but I want to be extra careful when making changes on UCCX. My question is: can I update the Mail Server field under UCCX admin > Subsystems> eMail Configuration to a different fqdn while in production? We're...
Users login to Finesse on Chrome (latest), they are on a VDI server accessed through Citrix Workspace. They experience an issue where they lose Live Data. It will spin on 'Establishing connection to Live Data', indefinitely. Only happens to one user ...
