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UCCX - Call Control Group configuration site remains empty

Maic Naatz
Level 1
Level 1

‎05-11-2017 07:18 AM - edited ‎03-14-2019 05:18 PM

Hi all,

i have a fresh installed UCCX 11.0.1.11001-43 (11.0SU1).

If i want to configure a call control group (in this case the first one) i navigate to Subsystems => Cisco Unified CM Telephony => Call Control Group. This screen looks good. No CCG is in there. If i click "Add New", the complete content window remains blank (nothing to see, except the address bar). This occurs before (with demo-lic) and after i installed the license files. This is an HA environment and its occurs on both machines.

Has anyone the same issue and can explain, how to resolve?

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Deepak Rawat
Cisco Employee
Cisco Employee

‎05-11-2017 08:10 AM

Can you try changing browser if that had not been attempted so far. Also, can you paste a screenshot from System >> License Information >> Display Licenses

Regards

Deepak

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Maic Naatz
Level 1
Level 1

‎05-15-2017 08:52 AM

I can solve this problem by myself. The CUCM AXL-Service was activated, but not answering correct. After a reboot of CUCM, the Problem was fixed. THX

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