UCCX call distribution issue

Ruslan Kravets · ‎04-24-2012

Hello everybody.

We use CUCM 7, UCCX 7.

I have an issue with distributing inbounds calls. There is "longest available" distribution but sometimes two agent's phones become ring at once, then both agents answer the call and at the end they have three-way conversation with a customer.

Does anybody know Is it a bug or the agents have the same value of "longest available"?

Thanks.

Ruslan

SebastianV · ‎04-24-2012

Ruslan, I have read about such a bug a while ago. I can't remember the details regarding versions. I'll see if I can dig up something.

anchoudh · ‎04-24-2012

Hi Ruslan,

SR 613526919  - IPCC presenting same call to two agents 

UCCX Version: 7.0(1)

Hope it helps.
Anand

Pls rate helpful posts !!

Ruslan Kravets · ‎04-24-2012

Thank you for your answers.

I can't open this SR. Could you send a bug ID or SR in the open view mode?

Thank you.

Ruslan

anchoudh · ‎04-24-2012

Hi,

https://tools.cisco.com/ServiceRequestTool/query/QueryCaseSearchAction.do?caseType=ciscoServiceRequest&method=doQueryByCase&SRNumber=613526919

Thanks,

Anand

Ruslan Kravets · ‎04-24-2012

Thank you Anand. But I suppose I have no some permissions to open it. I get following:

Service Request Not Found

613526919 is not a valid Cisco Service Request Number for your Contract. Please use your browser's "Back" button and go to the previous page to check the Cisco Service Request Number you have entered.

Ruslan