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Getting error below when using transfer element in cvp standalone.  have tried hard coding known good extention (instead of variable) for the transfer destination, same result.%CVP_8_0_VXML-3-VXML_CALL_ERROR:  DatafeedMgr.handleErrorAction(): Call 88...

Folks,We have the following deployment model at our customer end-ITSP> SIP> CUBE> CUPS> CVP> ICM> CVP> CUPS> VXML GW> Self ServiceThere are multiple MSC (Mobile Switching Circuit) locations where multiple CUBE and VXML GW's are placed. It's an E2E SI...

Dears,My CVP servers are making excessive external connections to the IP address 99.99.99.99 as per the attached screen shot.Kindly let me know what is the reason of this behavior?? I have done some  search of this port 1719 and found that it is used...

Folks,     I have been tryinig to get help from some people here because we have one issue with our migration from uccx 7 to 8. I just need to know what changes are required on the script side, such as; 1) We have few subflows that are pointed on ucc...

I have CCX 5.0.2 with CUCM 6.1.3.I find some strange problem.20% of all calls are disconnected after 1 second.Client call to CCX, listen IVR and then become connected with agent. And after 1 second call is disconnected. In log I see that reason of di...

Hi All!Our customer has UCCX 7.0 in HA mode with 15 Premium agents lic, he wants to migrate to UCCX 8.0 with 3-years support.Question is - How to count HA feature while migration licensing?When configuring migration with CCX-80-UPGRADE top level part...

Hi folks,     We did an upgrade from uccx 7.0.1 to 8.0.2, however the ccx 8.0.2 for some reaons is not calling the subflow...and the logs are here:com.cisco.script.ScriptPreprocessException: user script '/opt/cisco/uccx/Scripts/user//BcastMsg_HelpDes...

Hi NetproI have a cluster to Unified CCX Enhanced 5.0(1), but when i try to configure application, upload a script or create a folder the application this message is showed:Create a folderError while handling the input request. com.cisco.app.Applicat...

2 questions come to mind.will it workwill TAC support you ?available herehttp://www.microsoft.com/downloads/en/details.aspx?FamilyID=a737000d-68d0-4531-b65d-da0f2a735707&displaylang=enBrief DescriptionDownload the SQL Server JDBC Driver 3.0, a Type 4...

I am relatively new to the UCCX world so please ignore my lack of knowledge.I have a customer that is asking why the difference, to what a caller hears, when an agent is reserved. Sometimes, the caller hears ringing and at other times they hear music...

HelloI recently upgraded a customer's IPCC 4.0 to UCCx 8.2 SU2. Things seemed to be working great with my scripts until I ran into some issues with uploading XML files. The idea is that the customer dial a directory number eg. 5555 and then be prompt...

I am using Cisco CUIS versiopn 7.5.(4) I have been able to successfully add a new reporting field in CUIS using the formula editor.  Here is the formula:[RowField]/Sum([RowField])  Gives me a percent of the total of the entire report.   This report ...

After i run the PUT backup from the old 7.x servers, the .tar file is only about 38 megabytes. Before the backup it said it would copy up to 1.5gb of call data before doing the backup. I am confused as to why the backup is only 38 megabytes. Is somet...

Hi all,I'm trying to insert a record into a MS-SQL Database. After recording step I try to insert a DB Write step in order to insert the record into the database:INSERT INTO Table1                      (VOICE_MSG)VALUES     ($voice_msg)I've defined t...