Hi all,I want to configure an outbound option on IPCC 8, in the direct view mode, and i did not a good document with snapshots , do have any of these documents , or do you have any easy procedure to implement this feature .thanks for help
Has anyone been able to get the Salesforce UCCX connector (1.3.2) to work with UCCX 8.x? We used to use it on UCCX 7 and it worked fine; however, after the upgrade it cannot connect.I connected a sniffer and identified that the connector is reaching...
I am installing an ASP script on a WIndows 2003 Server to act as a Wallboard for UCCX V8. I have downloaded the Informix ODBC driver and have installed it on Windows 2003 machine being used as the web server. I can see the driver there just fine. W...
Newly upgrade from 7.01to 8.02, then added and additional 50 agents with five new queues - at one new location all agents consistently bounce in and out of supervisor desktop. All PC's are running XP with all the latest service packs installed. I've...
I`m using the SNU script to record and upload prompts however the max. recording time is 10Sec, I`ve tried to change the time in the record properties step from 10 to 30 but it did not seem to do anything. It seemed that this step was the logical pla...
While doing a singlestep ( blind) transfer to certain numbers I get a controlfailureconf with the following error message"IPCC Error [20052]Redirect request failed." I believe this is something related to call manager and the error code means "unkno...
Hello,I'm trying to use the "Current Wait Duration" field within the "CSQ IPCC Express" report object for the Get Reporting Statistic step and have some questions. Does anyone know how this value is calculated? I see that I can only store the value...
Hi, We have the UCCX7.0 Premium with CAD 6.6. My client wanted to know agents belonging to different teams van view each other in their CAD's chat window? I did read an earlier post that this is not possible in UCCX5.0. Nevertheless, wasnted to s...
Hello,We are using Enterprise IPCC 7.1.x, CVP 3.1.Our users are quickly tiring of the two 30 second repeating music clips we play to them while they are on hold in our queues.Can some of you share some of your ideas on how you do your music on hold w...
Mates,Have any of you built one of these? CVP 4.x, 7.x, 8.x - doesn't matter much.I've built plenty (!) of custom action elements, decision elements, SayItSmart and so on, but never one to talk SAP Jco.Just wondering if someone has any experience the...
Hello everybody,I have an issue keeping CallVariables.Scenario1:CTIOS Agent gets a Call with CallVariable1 = "test" -> Initiates a SingleStep or Consult Transfer to another Agent (directly to the Extension) -> Agent#2 can see CallVariable1 = "test".S...
Does anyone know the process for changing the uccx administrator password? I see post asking how to recover from a lost password but not on changing it. I need to change the administrator password for security reasons. I know the current administr...
HiI want to know what are the way of UCCX integration with External Database(Mobile Operator, Banking, Insurance).I only know about DBwrite and DBGet. is there any way out(http, https,SOAP)? They dont want to give me direct access to there Databases....
Team - we heard UCCX 7.0.(2) may support windows 7 but I do not see a release date yet. Is there a way to support windows 7 in UCCX 7 SR5?I have one customer using the compatibility mode - I do not know if this is reliable and also TAC may not suppor...
Unified CCX Premium 5.0(2).Recently added a new Script with new prompts. Working fine till I rebooted server. The Prompts for the script Disappeared.So when a call goes into script you get canned voice "are you there, are you there?". The Prompts ...
