05-09-2018 12:59 PM - edited 03-14-2019 06:10 PM
We would like when a person leaves their callback that they don’t lose their place in queue. Currently today after leaving their number they go to the back of the queue. Is this possible in UCCX ??
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We would like when a person leaves their callback that they don’t lose their place in queue. Currently today after leaving their number they go to the back of the queue. Is this possible in UCCX ??