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I am researching whether it would be possible to use and external ASR service for all of the caller's spoken responses. I know it would require a Java code connection, that's not a problem. I'm wondering if there's a way to capture the audio stream b...

So I currently have an Auto Attendant in Unity with an option of a dial by name directory. That option simply directs the caller to the Unity System Directory Handler. The problem I am facing now is we want to move the main Auto Attendant functionali...

Hi All,   Can we do a report customization like making own computation or data customization in CUIC 11.5 or 11.6? I believe in lower version of UCCX, we can just do a custom reports using standalonn CUIC with a premium license. Does custom reports o...

Hi,   Can the UCCX 11.6 be integrated into AD/LDAP for authentication to log into the application.   Thanks.

Hi,As you know, we can format fields from Report Definition. The standart decimal point format for representig the tenths and hundredths is dot(.)However, we want to use comma (,)  for decimal point. I try to create my custom format from as 12345,678...

Hi all,   I have Cisco WIM 11.1 deployed with UCCE 10.0.   I am trying to build some custom reports for Cisco WIM chat offers.   Does anyone have a database schema for this version?   Regards,   Kenan

Hello,   I'm trying to identify the report which will provide these two stats "Per Agent", not as a summary. I can get the summary results with the "Common Skill CSQ Activity" report but that isn't what the supervisor is looking for.   Any help is gr...

Hi,   We observed sudden increase on abandoned calls during a specific time and the issue restored automatically.   From TCD output, we could see the call disposition as 1. And router logs says the below error for all the calls,   00:05:37:066 ra-rtr...

Hello Everyone, I am trying to make a script work with UCCX but having issues with language switch. The menu offers to dial 9 for English menu and then * for the directory lookup. Everything works in default language (French) but when the caller pres...

Greetings,   Our client has SocialMiner and using email queues. The client would like to disable the requeue feature so the agents will not be able to requeue emails until they had been answered.   Does any one know if there is a way to disable the r...

On vxml we are getting some strange behaveWe are getting error.badfetch on random nodes..but one thing i found it common.in logs it shows it goes for taking the input and then throw badfetch.but   that nodes we are not expecting any dtmf like they ar...