Contact Center

I am newbie and I looking the system apply for support team. I found the Cisco Unified Contact Center Express and I have some question for it. Could anyone help me please?   1- Does Cisco call center support call waiting? 2- How does it handle busy l...

Hello all, I have setup a call center and used cucm 11.0 and ccx 11.0 and used 410 as my trigger short code. When I call from GSM the call is seen in the voice gateway and dial peer is hit. But I am not being played with the IVR I have configured in ...

We would like when a person leaves their callback that they don’t lose their place in queue. Currently today after leaving their number they go to the back of the queue. Is this possible in UCCX ??

We have a single node UCCX 9.0.2 environment with co-resident CUIC used for historical reporting.When we run the Agent Not Ready Reason Code Summary Report it will only give statistics for the system generated reason codes (the 32XXX ones), even if w...

Hello,   I have recently very annoying problem with CSQ in uccx 11.6. I need to build a Queue that is playing music to the customer about 30 seconds and have some prompt about his place in Q and others prompts. I make callhold and use "delay" paramet...

We have a single Finesse First Node built in our lab and we want to add a Secondary Node.  How is that done?  Do we have to re-install the First Node completely, or can we make a change to the First Node, then add the Secondary Node?

Hi all, I'm trying to add a new feed for FB Fan Page but it seems like SocialMiner (sm2-uccx.dcloud.cisco.com) is redirecting to another URL which is not accessible http://ccpdemo1.cisco.com/fbredirect.html?host_feedId=sm2-uccx.dcloud.cisco.com_1787...

Is it possible to check the chat queue for number of agents logged in and if there are zero, present a message to the person initiating the chat.  Saying agent are not available or something like that. We are running UCCX 10.6 and socialminer to hand...

I'm trying to replace a failed subscriber node on UCCX, however on second node setup wizard I got the error message: "Add to Cluster is failed because of ClusterException Can not add node to cluster. There already two nodes in the cluster. If you nee...

 I have to migrate/move the UCCX 10.6 subscriber from the existing location to a different site. This involves changing the IP address, default gateway and the hostname.   1.Do we need to delete Call control group 1st and then delete the server from ...

Hi all, am facing an issue, that Cisco Finesse users can login with Windows XP but not windows 7. we bring some brand new hp windows 7 64 bit computers and from there it's not able to login..we tried with valid username, password and extension number...

Customer/Supervisor wants to be able to 'easily' put her group into 'meeting mode'. She doesn't want to use a version of holiday scripts. I am wondering if anyone has simply set the incoming DID for the call center to go to a phone which is permanent...

Hi, I am using UCCX 8.5 with CUCM 8.6. The network MOH file which i was using early in Call control group for my application was deleted from CUCM.So the caller was not hearing any music when the agent phone was ringing.Now i changed the Network MOH ...