I need your help here! I have deployed UCCX Outbound Campaigns (Preview/Progressive/Predictive) which are Agent based.
Preview is working fine.
I am facing issues with Progressive&Predictive. Import contacts are loaded to dialer and the calls are successful.they are hitting the p[roper available agents.
BUT when I upload a FAX number it seems that CPA is not working.the same is happening when a message from provider is played (e.g. power off cell phone-> provider's message:"the subscriber is unreachable"
I have read many posts regarding CPA and the additional configuration I tried is failing.
Something is missing here, for sure.
Flow: UCCX->CUBE->corporate V. Gateway->E1
Voice Gateway: ISR 4321 voice service voip ip address trusted list ipv4 192.168.2.0 255.255.255.0 ipv4 10.0.2.0 255.255.255.0 ipv4 10.0.4.0 255.255.255.0 no ip address trusted authenticate no notify redirect ip2ip rtcp all-pass-through cpa timing live-person 2501 cpa timing term-tone 15500 cpa threshold active-signal 18db mode border-element license capacity 100 allow-connections h323 to h323 allow-connections h323 to sip allow-connections sip to h323 allow-connections sip to sip no supplementary-service sip moved-temporarily no supplementary-service sip refer signaling forward unconditional fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none sip bind control source-interface GigabitEthernet0/0/0 bind media source-interface GigabitEthernet0/0/0 header-passing asymmetric payload full early-offer forced midcall-signaling passthru pass-thru headers unsupp pass-thru content unsupp
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