Greetings,
To prevent users from calling CTI Ports I have created a separate partion for all of the UCCX numbers. We will call this partition UCCX-PT.
All of my user extensions reside in a Line1 partition called Line1-PT.
I created two Calling Search Spaces, UCCX-CSS and Internal-CSS. The UCCX-CSS contains the UCCX-PT, while the Internal-CSS contains the Line1-PT.
I put the CTI Route point for my applications in the Line1-PT but assigned the UCCX-CSS to both the line and the device. In theory, I should beable to call the CTI Route Point and have my application work. How ever, all I get is a 5 second long pause followed by a slow busy.
If the UCCX-PT is in the Internal-CSS, it works just fine.
If I place my phone in the UCCX-PT, and assign the UCCX-CSS to the line, it works fine.
I added a line in the UCCX-PT (2222)on the phone. My CTI route Point (1111) is put in the UCCX-PT with all of the CTI Ports. I created a Translation rule (3333) in Line1-PT with a CSS of UCCX-CSS. My phone is in Line1-PT with Internal-CSS (containing only Line1-PT) If I translate the 3333 to 2222, the call completes normally. If I translate the 3333 to 1111, 5 second pause, busy signal.
While putting the UCCX-PT in the Interal-CSS causes things to work, it does not solve the problem. I should be able to configure this the same way voicemail ports are configured.
Help!
