HI, Is it possile to limit number of calls/chat coming to Agent , that Chat availability is automatically disabled when UCCX phone call volume reaches a certain level (f.e. 5 calls in queue ) ?
Thank you
I found option Channel Parameters -"Offer chat contact when on voice call" and I think if set it to No and max calls to 5 , then I guess no new chat will come to that agent. Is this correct ?
