Contact Center

Hello All, I am trying to install ccxEditor on a new system Windows srv 2012 R2 (compatibility mode win 8 or 7)  and I get mad... UCCX is reachable from a browser -> OK - no routing issues DNS resolve well UCCX IPs -> OK   Nevertheless, when starting...

Hi All,     I'm looking for the mobile agent UCCE RTP call flow thanks a lot for your help.   BR     Aubert

Hello,   We have an agent who's screen is not showing up as available in the AQM Live Monitoring tab.  We are running AQM 11.5.1.444 and the screen recording software is currently installed on his PC.  What am I missing?  I can't figure out why he is...

Hi Cisco Team,   I need help, I have Cisco contact center and Cisco call manager uccx - 11.0 cucm - 11.5   we are using 7841 ip phones along with extension mobility, then logging into fippa users are stucked/logged in finnse, inorder to get them out ...

Hello   I'm running UCCX 11.6. I created a script where the caller can record a message, this message will be sent as an attachment to a mailbox and then tries to reach 3 times an engineer on an external number with a specific amount of time between ...

Hi I need to understand which extension answered a call if I transfer a call to a hunt pilot using call consult transfer feature. I know that I can retrieve it if I use other features such as CSQ and get user info component, but I want to use hunt pi...

Hi All,   Was hoping you could assist. The company I recently joined uses contact centre, consisting of 150 agents. Most agents use an 8865 that connects directly to an access switch and registers to CUCM via a WAN link, so all fairly standard.   How...

G'day.   I am starting to work with managing Campaign Contacts in UCCX, and are able to import (create) new contacts in a campaign, as well as delete all.   Does the API support a method of removing a single contact from the campaign?   API calls I a...

Version : Cisco UCCE 11.6 / Verint 15.2   Problem Statement :   When agent consult call / consult transfer / consult conference to an extension original leg of the call is losing the original skill group details.   For example, when agent receives th...

Hi All I have a UCCX with Contact Service Queues with Resource Pool Selection Model "Resource Group" , and the customer need the supervisor to move agents between CQS. For this, I suggest to use Mobile Skill Manager. Now, for this I have to perform t...

I am having an issue with the count of abandoned calls being reported within 2 separate UCCX reports. I ran the "Abandoned Call Detail Activity Report" and it shows 7 abandoned calls and when I run the "Agent all fields report" for the same time and ...