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uccx cluster over wan. cad login problem

Hi. I have uccx 8.5 cluster over wan. When the uccx publisher is down, agents can't login- invalid password. Please help.

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Re: uccx cluster over wan. cad login problem

Hi,

Where are your agents situated in respect of the CCX and CUCM servers? Agents authenticate via CUCM or AD if AD authentication is enabled on CUCM have you confirmed that these are also reachable from the location in question? Have you verified serviceability on the secondary node to ensure the ccm engine and desktop services are running and in-service?

Regards
Allan

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Collaborator

Re: uccx cluster over wan. cad login problem

Hi,

Where are your agents situated in respect of the CCX and CUCM servers? Agents authenticate via CUCM or AD if AD authentication is enabled on CUCM have you confirmed that these are also reachable from the location in question? Have you verified serviceability on the secondary node to ensure the ccm engine and desktop services are running and in-service?

Regards
Allan

Sent from Cisco Technical Support iPad App

View solution in original post

Re: uccx cluster over wan. cad login problem

Yes, you are right. I have AD just in one site.

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