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uccx cluster over wan. cad login problem

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Evgeniy.Suvorov
Level 1
Level 1

‎10-25-2012 09:55 AM - edited ‎03-14-2019 10:44 AM

Hi. I have uccx 8.5 cluster over wan. When the uccx publisher is down, agents can't login- invalid password. Please help.

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allan.thomas
Level 8
Level 8

‎10-25-2012 12:28 PM

Hi,

Where are your agents situated in respect of the CCX and CUCM servers? Agents authenticate via CUCM or AD if AD authentication is enabled on CUCM have you confirmed that these are also reachable from the location in question? Have you verified serviceability on the secondary node to ensure the ccm engine and desktop services are running and in-service?

Regards
Allan

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allan.thomas
Level 8
Level 8

‎10-25-2012 12:28 PM

Hi,

Where are your agents situated in respect of the CCX and CUCM servers? Agents authenticate via CUCM or AD if AD authentication is enabled on CUCM have you confirmed that these are also reachable from the location in question? Have you verified serviceability on the secondary node to ensure the ccm engine and desktop services are running and in-service?

Regards
Allan

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Evgeniy.Suvorov
Level 1
Level 1
In response to allan.thomas

‎10-25-2012 10:22 PM

Yes, you are right. I have AD just in one site.

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