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allan.thomas
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10-17-2002
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Created by
allan.thomas
in Contact Center
in Contact Center
08-19-2016
01:13 AM
08-19-2016
01:13 AM
I've noticed there are a few threads regarding requests for more meaningful error codes for these CTI messages, unfortunately I've not come across any documentation or information which provides a definitive list of these Finesse error codes. Has anybody else come across this particular error or any breakdown of errors codes.
Thanks
Allan.
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Created by
allan.thomas
in IP Telephony and Phones
in IP Telephony and Phones
02-20-2015
05:18 AM
02-20-2015
05:18 AM
Hi Hazel, A common mistake is that the audio file is not uploaded onto each communications manger with your cluster. So it is possible that your phone is registered to a different a CUCM to that of where you have uploaded your file. You can confirm this by registering a phone to the CUCM where you have already have the file uploaded to. Hope this helps. Allan.
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10-31-2013
05:06 PM
Hi, No problem can you post the output from the 'show ccm-manager', this will indicate the registration status of each configured end-point in Communications Manager for that gateway. If you have enabled debug and turned monitor on, I would expect you to see output as calls externally appear to routed Offnet successfully. Just to be certain, there is no other way for an external call to be routed on-net to another PTSN gateway, this is the only outbound gateway for this site? If outbound is successful, then inbound calls should hit the gateway, even if the gateway has an incorrect CSS, the call would show as unallocated and return fast busy. Regards Allan Sent from Cisco Technical Support iPad App
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Created by
allan.thomas
in IP Telephony and Phones
in IP Telephony and Phones
10-31-2013
04:53 PM
10-31-2013
04:53 PM
Hi, CSS for onward routing is determined only on inbound calls to the gateway. Offnet calls are determined by the the calling party's CSS, which will contain an a partition which is associated with a translation or route pattern which ultimately decides where to route the call, either a direct gateway endpoint or a route-list defining a series of gateways. Regards Allan. Sent from Cisco Technical Support iPad App
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10-31-2013
04:28 PM
Hi, Do you have the forward to VM checked for CFB and CFNA as well as a destination pattern/dn? If so make sure you uncheck the VM check box and test again. Once the remote destination doesn't answer and is that DN is configured to CFW to VM, then the call will be routed to the original called party number voice mailbox, this is the default behaviour for Unity. Regards Allan. Sent from Cisco Technical Support iPad App
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10-31-2013
04:20 PM
Hi, Are you aware of the DDI allocation associated with the bearer? As the first post indicated it would seem that the telco has not brought the DDIs into service if your dialling what you expect to be a valid DDI yet it does not hit the gateway. When you dial external do you see the Calling Party on the called party, and is this the mask you are attempting to call back in with? The fact that you don't see any debug when calling in with that number would lead me to investigate the issue with the Telco. Incidentally there are two T1s indicated in the config, are both of these back-hauled and registered with CUCM? Also do they both carry the same DDIs? If both are registered, then the controller should be configured correctly and you would see the incoming call on either. Regards Allan Sent from Cisco Technical Support iPad App
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Created by
allan.thomas
in IP Telephony and Phones
in IP Telephony and Phones
10-30-2013
02:41 PM
10-30-2013
02:41 PM
Hi, Pins will remain completely independent once LDAP sync is enabled. LDAP authentication will only take placed if that is enable also, but for any local or non LDAP accounts in CUCM v9, password authentication would be local to CUCM including PINs. Regards Allan Sent from Cisco Technical Support iPad App
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10-27-2013
11:37 AM
Hi, Unfortunately this is not possible with Meet-me, AD-hoc conferences on the other hand you can. If the conference initiator dials a meet-me number and then conferences the other parties instead of them dialling the meet-me number then the same behaviour would apply as they are AD-hoc. If you wish AD-hoc conferences to drop when the initiator leaves then set the 'Drop Ad Hoc Conference' CallManager service parameter under Feature - Conference to 'When Conference Controller Leaves'. Regards Allan Sent from Cisco Technical Support iPad App
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10-27-2013
06:23 AM
Hi, It does sound like a CSS related problem, ensure that your service queue ports have the appropriate CSS are partitions. Similarly ensure that the device your transferring to have a CSS which has the partition associated with the SQs. What you are referring to is direct transfer when you bypass the service queues in order to present the original callings party. When you configure this, ensure that you've closed down the console app before making the registry change. If this doesn't work then then you need to confirm the CSS on the destination device. Regards Allan Sent from Cisco Technical Support iPad App
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Created by
allan.thomas
in IP Telephony and Phones
in IP Telephony and Phones
10-25-2013
03:58 PM
10-25-2013
03:58 PM
Hi, The main consideration is that the calling party transformation CSS is applied to the destination device, so when phone A calls B you need to ensure that Phone B device or the device pool associated with Phone B is set with the Transformation CSS that you created containing the partition you assigned to the pattern. Regards Allan Sent from Cisco Technical Support iPad App
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10-20-2013
01:54 PM
The main consideration here is that if you copy to another UCS, is that you don't oversubscribe resources. Remember the one physical to virtual CPU rule, and also the caveat regarding Unity Connection where 1physical is required for CPU affinity for the ESX scheduler. Refer to the sizing guides for vmWare and Unity Connection around this. Regard Allan Sent from Cisco Technical Support iPad App
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11-18-2012
01:58 PM
Hi, Typically you enable BPDU Guard on your edge host posts where you would not ordinarily expect to see BPDUs superior or otherwise. If BPDUs are received on these interfaces the BPDU Guard places the interface into ErrDisable state, thus removing an potential loops being inadvertently introduced into the LAN. Refer to the following link: http://www.cisco.com/en/US/tech/tk389/tk621/technologies_tech_note09186a008009482f.shtml Regards Allan. Sent from Cisco Technical Support iPad App
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Created by
allan.thomas
in IP Telephony and Phones
in IP Telephony and Phones
11-18-2012
03:38 AM
11-18-2012
03:38 AM
Hi, When you ran the installation wizard the the first time you logged into the GUI did you select the CME Call Agent? It would seem that you selected the incorrect call agent during the wizard setup. If that is the case then unfortunately you can only run the initialisation Wizard once during an install or after a re-install or upgrade. Please refer to the installation guide for the Unity Express version supported on CME 8.6: http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel8_6/install/installsre.html Regards Allan Sent from Cisco Technical Support iPad App
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11-17-2012
12:53 PM
Hi Sarah, Just a further to note to distributed clusters is that you don't overlook the WAN considerations, specifically around bandwidth for voice and signalling utilising Regions for codec capabilities and Call-Admission-Control, not to mention provisioning for replication between hosts. With that in mind you need to ensure that your carrier has implemented QoS based on your requirements, which is typically at an additional premium. Regards Allan. Sent from Cisco Technical Support iPad App
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Created by
allan.thomas
in IP Telephony and Phones
in IP Telephony and Phones
11-17-2012
02:27 AM
11-17-2012
02:27 AM
Hi, In upgrading the IOS you are in fact upgrading the underlying CME release. Unfortunately in your case this does not mean upgrading CME resolves your licensing issue. As Paola mentioned in the previous post you need to purchase a UC license and install it to provide the CME features you require. If the router was purchased as a voice bundle it should have the uck9 feature license installed. Once installed upgrading to another later IOS your licenses are still preserved. You can verify what features re installed by using the show license feature, or show license all. Regards Allan Sent from Cisco Technical Support iPad App
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Created by
allan.thomas
in Contact Center
08-19-2016
08-19-2016
I've noticed there are a few threads regarding requests for more
meaningful error codes for these CT...
02-20-2015
Hi Hazel, A common mistake is that the audio file is not uploaded onto
each communications manger wi...
10-31-2013
Hi,No problem can you post the output from the 'show ccm-manager', this
will indicate the registrati...
10-31-2013
Hi,CSS for onward routing is determined only on inbound calls to the
gateway. Offnet calls are deter...
10-31-2013
Hi,Do you have the forward to VM checked for CFB and CFNA as well as a
destination pattern/dn? If so...
10-31-2013
Hi,Are you aware of the DDI allocation associated with the bearer? As
the first post indicated it wo...
Created by
allan.thomas
in IP Telephony and Phones
10-30-2013
10-30-2013
Hi,Pins will remain completely independent once LDAP sync is enabled.
LDAP authentication will only ...
10-27-2013
Hi,Unfortunately this is not possible with Meet-me, AD-hoc conferences
on the other hand you can. If...
10-27-2013
Hi,It does sound like a CSS related problem, ensure that your service
queue ports have the appropria...
Created by
allan.thomas
in IP Telephony and Phones
10-25-2013
10-25-2013
Hi,The main consideration is that the calling party transformation CSS
is applied to the destination...
10-20-2013
The main consideration here is that if you copy to another UCS, is that
you don't oversubscribe reso...
11-18-2012
Hi,Typically you enable BPDU Guard on your edge host posts where you
would not ordinarily expect to ...
11-18-2012
Hi,When you ran the installation wizard the the first time you logged
into the GUI did you select th...
11-17-2012
Hi Sarah,Just a further to note to distributed clusters is that you
don't overlook the WAN considera...
Public Statistics
| Date Registered | 10-17-2002 05:01 AM |
| Date Last Visited | 03-14-2019 11:42 PM |
| Total Messages Posted | 1,305 |
| Total Helpful Votes Received | 1147 |
Helpful Votes Given To
| User | Helpful Count |
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| 5 | |
| 10 | |
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Awards
Community Spotlight Award
Mobile App Contributor November 2012
