Dear All - Can you please help me in understanding Cisco Media Termination Group and it's functionality.
To process a call control (CTI Ports) and CMT (fro play Media and DTMF digits are received out of band)
I checked the Guide, Where i got below Info as:
1. Unified CM Telephony call control channel may take approximately 1 millisecond to reinitialize.
2. CMT channel may take approximately 200 milliseconds to reinitialize.
3. system will not be able to accept a new incoming call for 200 milliseconds after
the first call terminates; although the Unified CM Telephony channel is available after one millisecond, the
CMT channel is not and Unified CCX needs both channels to process a call.
To aviod the situation:
To provision Unified CCX systems to handle burst calls equally among all required resources, you must
configure approximately 10% more CMT channels than CTI ports.
In my Lab, We have 12 IVR Ports, When i checked the CTI Group we have Defult which has all 12 channel created by default.
In that situaion how we can assign 10 % more CMT Channels than CTI Ports, If that is the case do i need to create Call ctrl group with 10 IVR Ports and assign 12 Ports for CMT, Is that Feasible solution ?
Need to know when do we assign override Media Termination option as YES in Trigger and its use, I checked all the trigger even in production all are disabled.
If i select NO, It will take default one which is created automaticllay i.e CMT Group Default with 12 Ports.
Also we have Media Termination Support YES/NO in Call Ctrl Group , If i select Yes it will take CMT Group which is assigned on Trigger
SIVANESAN R
SIVANESAN R
