UCCX - count times in specific branch

[balmain99]

Hello,

how could one count the number of times that you have gone through a specific branch, considering that (interger , say) variables reset with each new call  ?

Thanks,

BT

[Deepak Rawat]

Hi BT,

Simply create a variable (type Integer) and increment the value of it every time using Increment step call comes back in that particular branch of the script.

Sample script attached

Regards

Deepak

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[balmain99]

Hello Deepak,

Thanks for your message.

Wouldn't this integer reset to 0 (or its initial value) every time a new call comes in ? 

That is what I discovered after doing some testing.

Thanks,

BB

[Deepak Rawat]

Yes this thing will be valid for a particular call. Are you trying to keep the value from one call to other. For example the value of an integer is 3 for Call # 3 then you want that it should increment to 4 for Call # 4

If this is what you are looking for then it is not possible.

Regards

Deepak

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[balmain99]

Yes this is what I was looking for, to keep the value for the next call.

Thanks again,

BB

[Deepak Rawat]

Adding to my previous comment, though you have the Set Session Info and Get Session Info steps through which you can pass the information from one session to other but not sure how exactly that will fit in your scenario as you will need to keep on passing the values back and forth quite dynamically for the increment to keep happening. You can still take a look at the below video and see if that helps:

https://www.youtube.com/watch?v=9HXivETA8bE

Also take a look at the Scripting Guides available at the below link for better understanding of this step and the others available in Script Editor

http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-programming-reference-guides-list.html

Regards

Deepak

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