UCCX CSQ assignments to the agent

[alexgrinberg]

I am working on the upgrade from UCCX rls 7 to UCCX rls 11. And I found that in UCCX rls 7 agents assigned to more then 25 CSQs. is this was passable in rls 7? Base on the documentation agent cannot be assign to more then 25 CSQs.

Thank you

[Deepak Rawat]

Alex, I don't think it was more than 25 CSQs even in version 7 but since the documentation had been obsolete for that version now, I cannot really confirm it. That being said, in version 11 UCCX an agent can only be assigned to a maximum of 25 CSQs.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/design/guide/UCCX_BK_U3AF2742_00_unified-ccx-design-guide-11/UCCX_BK_U3AF2742_00_unified-ccx-design-guide-11_chapter_0110.html#UCCX_RF_S4C95D7B_00

Regards

Deepak

[alexgrinberg]

Thank you

[alexgrinberg]

Hi Deepak,

do you know what the max of skillsets can be assign to an agent?

[Deepak Rawat]

You can assign a maximum of 50 skills to an agent. The link that I shared earlier contains all these details under the Server Capacities and Limits Section.

Regards

Deepak