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Hi, When trying to transfer a call from CAD to a UCCX trigger, I am getting an error "Call Failed: Invalid Dial String".However, after creating a translation pattern (with Called Party Transform Mask as the trigger) in the same partition as the UCCX ...

Good afternoon. I'm currently running UCCX version 9.0.2.11001-24, and I'm attempting create a new script and application for one of our call centers. I can create the script easily enough, but when I try create a new application and attach the new s...

Hello, I'm looking for the IPIVR demo license of UCCx 10.5. I've got the Premium license running but I need the IPIVR for UCCE integration tests. Has any one idea where to find it? Have been searching long time without results. Any helps will be app...

Dear Sir, I want to do location based routing of the call with there caller-id using uccx. the problem is that my Telephony Service Provider show variable caller-id when call arriving at my voice gateway. the thing is that i want to get last eight di...

Hello, does any one knows how can I get the upgrade files for UCCX version 11.x??  Is not published on Cisco download software webpage, or has to be via PUT?? Regards, Juan Carlos Arias

Hi I'm looking to do a UCCE admin course either part 1 in a classroom or a boot camp for part 1&2 remote,  virtual.  both courses are of 5x days.   I've worked on cucm since 3.1,  scripted on UCCX as well as scripted with nortel symposium so I think...

Hello Members, Consider the following scenario, There are five agents both part of Sales & Tech support queues. We want that calls of only Sales queue are recorded while Tech support is not. Thanks,

Im looking to have multi-channel UCCE and Egain - is there any additional HW I would need except ucce, egain? thanks

I`m looking to add Egain/CIM to the agents desk  top . Ive read doc but it does not make sense Cisco`s version  You need to perform this task only if you are accessing the Unified EIM and WIM application through CiscoFinesse.To update the finesse fil...

Greetings,This week I spent a few hours on converting PCM encoded wave files to CCITT ulaw encoded wave files. You know, the format we all use for UCCX, IP IVR and the like.I have been searching the interwebs and came across a few suggestions, amongs...