08-07-2015 09:11 PM
Hi,
I am trying to write a smiple UCCX CTI Application to query agent status using agentLoginID but I am getting a failure_conf with status 7 and Text: " com.cisco.Ged188.CRACTIInvalidMessageException: Invalid field, PeripheralID: 0"
As far as I Understand, there is no request Parameter for PeripheralID for UCCX.
DeveloperGuide says: At least one of AgentExtension, AgentID, or AgentInstrument must be provided.
I have tried sending AgentExtension and AgentID but both result in the same error.
PS - Our application is connecting to UCCX in bridge mode.
I have also looked at the as-is provide sample cti app but it does't have query_agent_state_req
Please let me know what am I missing. I am happy to share exact Request/Response message.
Regards,
Abhishek
Solved! Go to Solution.
08-18-2015 05:22 PM
Setting peripheralID to 1 solved the issue.
More Details here:
UCCX CTI : QUERY_AGENT_STATE_REQ fails with status 7 (Invalid field, PeripheralID: 0)
08-18-2015 05:22 PM
Setting peripheralID to 1 solved the issue.
More Details here:
UCCX CTI : QUERY_AGENT_STATE_REQ fails with status 7 (Invalid field, PeripheralID: 0)
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide