@Could you help us to solve our issue? It will be appreciated if you'll provide some solution for fixing given problem. We have Cisco UCCX 10.6 with included CRM-gadged. CRM-system records each call into local DB to provide in-CRM analytics.Operator ...
Hello,I have a UCCE + CVP plateform on version 9.0 and got a CVP script that records a message and send the wav file by mail.The issue that i'm facing is that some customers record the message and then hang up the call. The consequence is that the CV...
Has anyone been able to adapt an older DDE based CTI system successfully with a CTIOS deployment - yes i know DDE is old but unfortunately still have it the environment but need to get rid of the old CTI that used DDE
I just wanted to reach out and let folks know that we've scheduled the 5-day CVPD v10.5 training class in the London Heathrow area Oct 5-9. If you, a colleague, or customer are interested in attending, contact me directly at JGraves@TrainingTheExpert...
Hello Finesse ExpertsI am developing finesse gadgets, and using external tomcat for hosting gadget specification files.During development process of gadgets, whenever there is a slight change in code, i have to redeploy my code on external tomcat and...
Hi there,I'm trying to concatenate two fields that are strings (StarrDate and EndDate)on a footer of another field(AppName) but the result I get is always zero. I have tried that in different ways:1. $+$
2. ($+$)Both fields are shown as ...
Hi,I'm trying to run a report for a single Agent over time an have values grouped by Month. I don't see any examples of this. The Report Def is using a Stored Procedure. This is the output I'm hoping for (mockup), focus on Month column. Any help ...
We would like to finely control how barge-in works on an initial prompt. This is with Nuance 9. This can be done in Nuance by resetting these two values for the prompt. But how to do that with CVP? I've tried setting these as VXML properties but...
We are having an interesting issue with how the CVP handles an "ambiguous result" from Nuance. This is in Spanish for a prompt that asks the caller to input an eight character alpha-numeric account number. In Spanish the names for the letters "V" and...
Hi,I am trying to write a smiple UCCX CTI Application to query agent status using agentLoginID but I am getting a failure_conf with status 7 and Text: " com.cisco.Ged188.CRACTIInvalidMessageException: Invalid field, PeripheralID: 0"As far as I Unders...
Hello,I had post an question about connecting to Finesse last July 3rd (titled Using ASP.NET 4.5/IIS 7/MVC 5/Web API 2/Ajax (URL Rewrite reverse proxy) to call Finesse Server) I got past the issue and it worked beautifully, now its time to connect to...
We are a small call center environment and sometimes we will have a long EWT that will shorten considerably as a shift starts or employees return from a lunch/break/meeting. We will then have agents available and calls in queue. Conversely, there a...
Hi,Want to access call variable value in finesse through non-gadget. Please help in getting, so that same can be used to retrieve the call information.Regards,Ajay Jha
Hello team,this issue has been already discussed in this forum as the subject: Voice Browser machine information 23-04-2004 06:17:34 PM and was replied by "joe".I need to open the same topic again. The answer in forum is correct though it doesn't so...
