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Intro to Ansible

Good Documentation

The Great Selenelion

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Hi,I am using CVP in an ELCAC setup, and now my customer wants to know how they can route calls to Agents close or on the same location.So i would like to know, how i can retrieve the location information from the Call-Server into ICM, also known as ...

egoppel by Level 1
  • 4 replies
  • 0 Helpful votes

Hi Everyone,     We have "dataset error" on cuic report.when i used datasource with linkserver between MSSQL and MSSQL.I re-enter password on the data source.It's workable.but next moring the issue occur again.i need to re-enter again.Now i have re-e...

In the Context Service API, I can see the relationships between Context Service objects Customer, Request, and Pod. Customers do not have any links to Requests or Pods. Requests have links to Pods, but not Customers. Pods have links to Customers and ...

joshorva by Cisco Employee
  • 6 replies
  • 0 Helpful votes

Resolved! Unable to Deploy

I am migrating from cvp 9 to cvp 10.5. I've exported and imported 3 applications from call studio 9 to call studio 10.5. I then deployed these to cvp 10.5 without issue.On the 4th application, I get an error when trying to run the deployApp.bat file....

Hello,I am developing applet based agent desktop application using Java CIL. I have one query related consult call.In case of consult call transfer, I would like to know which call leg is cleared either consult call or customer call which is held in ...

shenram01 by Level 1
  • 1 replies
  • 0 Helpful votes

Hello,Just a Finesse newbie trying to implement this in my mixed mode UCCX.Is there a way to make installed 3rd-party gadgets available just for a specific Team?From what I've tried, conditionals don't work in the Finesse Layout XML. Something like e...

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