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UCCX/CUIC co-res 10.6 Report question

lleweyiss
Level 4
Level 4

I have a group that wants to see the State (Ready ; Not Ready) of an agent and they want to narrow it to a particular skill /csq.

 

Background - we have several teams and each team can have several skills , each skill has it's own CSQ. An agent may have several skill / CSQs but only be taking calls for one of them at a time (we use skill level-low on the calls he is taking and high on ones he is a backup); 

 

Supervisor is only interested in the one CSQ.

"Voice CSQ Agent Detail Report" is a good one; you get the State but cant  select a particular CSQ.

"Agent CSQ Statistics Report" Allows for picking a CSQ , but does not give you the State.

 

Anyone know of a report that I may have overlooked, or a way to accomplish this?

 

1 Reply 1

I was looking to see if someone in the forum had done this already. Seems this should have been a  Stock type report that Cisco should already have had.

 

Looking to understand if this can only be done if I have a separate CUIC server or can it be done in a co-res CUIC. 

And if so, how .