I have a group that wants to see the State (Ready ; Not Ready) of an agent and they want to narrow it to a particular skill /csq.
Background - we have several teams and each team can have several skills , each skill has it's own CSQ. An agent may have several skill / CSQs but only be taking calls for one of them at a time (we use skill level-low on the calls he is taking and high on ones he is a backup);
Supervisor is only interested in the one CSQ.
"Voice CSQ Agent Detail Report" is a good one; you get the State but cant select a particular CSQ.
"Agent CSQ Statistics Report" Allows for picking a CSQ , but does not give you the State.
Anyone know of a report that I may have overlooked, or a way to accomplish this?