Hi Currently trying to work on a few reports via CUIC and want to report on Off Hook codes. However I have noticed that when an agent is in a Not ready state (one of the custom codes) and go to place an outbound call they do not get placed in an ...
Forum Posts
I have a newly built UCCX HA cluster which has been running for a week now all ok.Now it looks likely someone has done some changes but know can find what has caused the Partial Service on the application Manager. The system is very busy so the MIVR ...
Hello, i have uccx 10.6 and in finesse i am unable to see default call variables in finesse. but i can see them in CAD. below is the snapshot... how i can get these call variables in finesse also. actually customer is migrating from CAD to Finess...
Has any one expereienced high fan rev up & down for ASA5555X. Fans on unit rev up & down either just sitting unattached to the network or on the network. Unit is running latest ASDM 7...151 & latest IOS 982.
Dear All, Every day few emails are going to default email exception queue . Every day administrator can pick the mails from exception queue and transferring to configured email queue . We verified between EIM - MR PG and pim logs there is n...
Is there an API call I can make to check an email's read flag for email skills?
Resolved! Social Miner 11.5 Manage Platform Users
When first implemented Social Miner v11.5, wizard asked for a SO administrator user which is used to connect to CLI and a Platform user administrator to login to CSM. How can I manage additional Platform Users?. Went thru documentation and there is...
Dear All, We are running windows 2012 R2 with Standard edition for UCCE 11.x . now customer ask us to change the operating system to Enterprise or Data center edition . Please confirm for UCCE components can i use Enterprise and Data center ed...
Hi everyone, I'm trying to configure auto-answer in finesse with workflows in uccx. im following the below guide: https://www.cisco.com/c/en/us/support/docs/customer-collaboration/finesse/200418-Configure-an-Auto-Answer-with-Finesse.html In its c...
Hi All, I would just like to confirm if I am correct that upgrading UCCX version 10.0 to version 10.6 does not need a purchase upgrade license since the upgrade is only from 10.X to 10.X? Right? We will just need an upgrade license if we will upgra...
My Active UCCX HA deployment runs version 10.6, prior to upgrading it to 11.5, we cloned the original, renamed and changed the IP address, renumbered the triggers and CTI ports so now obvious clash was seen. This was done for agent training and testi...
Dear All, I have few concern about the agent transfer calls whether its Agent or Customer disconnect . Inbound calls : I verified in TCD CallDisposition value = 13 for customer disconnect & =52 for Agent disconnect For Dialer calls ho...
Hello All, I'm doing a "stare/compare" migration from UCCX 9.0.2 to 11.5.1 and I've got an oddity occurring in the Application parameters of my prompt recording scripts. In 9.0.2 I could specify a prompt folder within the application parameters by ...
Resolved! Position in the queue-UCCX Script
Hi All,I want to make a script so when all agents are busy, the prompt playing saying"......you are 4th in the queue".My problem is how I can make the prompt to get # from " Get reporting statics". I have seen some posts here which was very useful, h...
Please any thoughts on replacing UCCX certificates with minimal disruption to agents/clients using Cisco Finesse? *********Reason for this query ******* UCCX version: 10.6.1.11002-15 To solve a reported issue last week, Cisco Tomcat service o...
