I am trying to setup a daylight savings time check. I have a holiday check running ad working. I want to select a different time of day routing based on the outcome of is it day light savings true or false. With out having and excessively long xml of 700 plus entries, it there a way to check against a date range eg 30/04/2015 => 25/10/2015.
There are cases/situations where we have to configure custome CPTONE to resolve FXO disconnect issue. Following are situations which can arise due to FXO disconnect issue:
Phone A calls Phone B, Phone B does not answer. Phone A then goes on-hook but Phon...
Cisco announced major enhancements today to Webex Contact Center. Learn more about the highlights including
better support for the needs of large contact centers worldwide
improvements in the agent and cust...
SymptomsI’m doing a factory reset on the mobile board and it’s giving me the same issues that I wasn’t able to also send over last time. It says that it can’t connect to the server because of a firewall (we don’t have one) and then sometimes it...